Business Customer Support Representative - Remote (Footprint)

Love Your Mondays again!

Business Customer Support

Our Business Customer Support associates are the voice of Metronet for our business customers. This is an in-bound call center position where you will be answering questions related to billing issues and / or general questions regarding our business services.

This is a position that is customer service focused where it is necessarily to retain information and follow up with customers when needed.

A successful candidate would have that customer service mindset as well as have strong verbal communication skills, time management skills, and the ability to work efficiently and effectively multi-task in a fast-paced, high volume call center environment.

ESSENTIAL JOB FUNCTIONS :

• Answers business customer / client requests or inquiries concerning services and products and reports problem areas.
• Utilizes various systems and tools to assist and service customers.
• Maintain up-to-date working knowledge of all company products, services, and promotions.
• Make system recommendations based on customers equipment specifications in accordance with customer’s needs.
• Determine customer billing issues and provide solutions based on customer.
• All other duties as assigned.

JOB QUALIFICATIONS AND REQUIREMENTS :

• Highschool Diploma or GED required and / or associate degree preferred.
• At least 1+ year of related experience or within high volume call center environment
• Must be detail oriented and strong ability to follow procedures.
• Solid problem-solving skills with excellent verbal and written communication skills required.
• Proven ability to deescalate or persuade customers using exemplary Customer Service, Initiative and Problem-Solving competencies.

WHAT WE OFFER

An opportunity to fuel your passions. We offer full benefits package, Health, Vision, Dental with competitive pay and aggressive 401k match up to 6%.

You will have an opportunity to put your brand on paper and leave your mark on the Telecomm industry as we continue to grow rapidly!

Metro net is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status.

EOE / Minority / Female / Disabled / Veteran

Join us and find out what it means to love your career !

At Metronet , we are the nation’s largest independently own 100% Fiber Optic company founded in the Midwest. We are customer-focused and provide cutting-edge fiber optic communication services, including fiber internet and full-featured Fiber Phone.

We have been growing communities since 2005 and have built networks in more than 250 cities across 16 states.

We are proudly recognized as a Top Diversity Employer by in 2022. We believe in our people by growing their talent, offering career paths, advancement opportunities and skill development.

Pay Rate - $

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