Heat Pump Support Specialist

Remote HVAC Support Specialist! Apply Today

We are seeking a skilled and motivated HVAC Support Specialist to join our Division in Fort Myers, FL . This remote role requires the candidate to be located in or near Fort Myers, FL, with the ability to attend in-person training and meetings.

This is a perfect opportunity for someone looking to transition from an HVAC service technician to remote customer support.

Location Requirement : Although this is a REMOTE position, candidates MUST reside in or near Fort Myers, Florida for occasional client visits when needed, in-person meetings, equipment handling, and training sessions.

Compensation : $53,000 57,000 / Year + Benefits and annual performance increase

This is a Full-Time / Direct Hire Opportunity!

Schedule : M-F (8am-5PM)

What We're Looking For :

• EPA Certification : Must have an EPA license to handle refrigerants.
• HVAC Certification : Required technical experience in the HVAC industry.
• Field Service Experience : Experience relating to HVAC equipment and heat pumps.
• Customer Service Experience : 2-4 years in a customer service-related role, preferably in insurance / manufacturing.
• Communication Skills : Excellent written and verbal communication skills, with attention to detail and accuracy.
• Computer Proficiency : Strong skills in MS Office Suite and other relevant software.
• Driver’s License : Must possess a valid driver’s license.
• Flexibility : Willingness to work weekends, staggered shifts, and holidays.

What You'll Do In This Role :

• Customer Assistance : Provide verbal and written technical support for product service, installation, repair, and general inquiries for complex multi-family and large-scale commercial projects.
• Troubleshooting : Diagnose errors and problems, explain the repair process, and initiate repairs for heat pumps.
• Warranty Support : Interpret and explain warranty information to customers and arrange for the return of malfunctioning items for repair or replacement.
• Technical Documentation : Use computerized systems to track requests, troubleshoot problems, assess inventory, document resolutions, and determine warranty eligibility.
• Follow-Up : Ensure customer satisfaction by following up on calls and maintaining detailed service and maintenance records.
• Field Work : Travel to customer locations to test and repair company products, ensuring proper working condition.
• Installation & Maintenance : Provide troubleshooting and perform installation of equipment, connecting products to power sources and test meters.
• Inventory Management : Use a variety of small tools and maintain parts inventory.
• Record Keeping : Keep accurate service and maintenance records.

Why Join Us?

• Comprehensive Benefits : Enjoy medical, dental, and vision coverages.
• Retirement Savings : Participate in our 401k plan with company match.
• Annual Increase : Benefit from annual salary increases to reward your continued dedication.
• Time Off : Enjoy our salaried time off policy and paid holidays.
• Incentive Plan : Opportunities for performance-based bonuses.
• Remote Work : Enjoy the flexibility of working from home while being part of a dynamic team.

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates.

If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please email or call (866) 898-0005.

Please indicate the specifics of the assistance needed.

Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.

S.C. 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

Volt is acting as an Employment Agency in relation to this vacancy.