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Delivery Service Manager

Delivery Service Manager

Ajax Distributing CompanyMemphis, TN, US
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  • Develop and manage processes designed to Recruit, Train, Coach, and Retain driver and support staff ensuring adequate workflow and synergies
  • Develop and refine an exceptional experience for customers taking delivery
  • Proactively mediate and resolve any customer concerns or escalations
  • Help control expenses, including staffing, supplies, and services
  • Develop and implement safety programs focused on both driving, lifting, and handling
  • Conduct routine audits of delivery staff to ensure minimum service standards are being met
  • Evaluate and document work performance of assigned personnel and conduct routinely.
  • Meet routinely with delivery personnel to communicate issues, new processes, and concern
  • Work with Warehouse Operations manager to routinely improve product flow from warehouse floor to delivery units
  • Continually review and amend delivery staff job description as deemed necessary
  • Enforce disciplinary measures as necessary and provide assistance to HR in maintaining all discipline files on delivery personnel as needed.

    • Requirements

    • At least 5 years management experience in a food or beverage distribution / logistics environment.
    • Working knowledge of current DOT Compliance and a basic understanding of OSHA safety regulations
    • Hold a valid Class A Commercial Driver’s License

      • Benefits

      401K

      Health Insurance Benefits

      Company Vehicle

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    Service Delivery Manager • Memphis, TN, US

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