Field Service Technician

POSITION SUMMARY :

For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.

The Field Service Technician is responsible for the overall aftermarket service support provided to all DURAG Emissions and Combustion Products.

The position is responsible for installing, servicing, commissioning, all preventive maintenance, emergency support, after-hours support, electrical & mechanical troubleshooting, hardware based automation support, as well as production support for new and existing emissions, combustion, DAHS, and traffic / tunnel equipment.

This position also interfaces with individuals both inside and outside the organization offering technical expertise regarding DURAG GROUP products and services in various industries.

ESSENTIAL JOB FUNCTIONS :

• Support DURAG contract and non-contract customers with onsite preventative maintenance for DURAG GROUP equipment.
• Perform field service on all products, including analyzing and troubleshooting hardware / software issues, performing on-site modular / component repairs, and preventative maintenance.
• Work independently or lead a small team to install systems, verifying wiring connection and operation of products in accordance with customer's specifications.
• Complete all required documentation of the above services in a timely manner according to company policy.
• Provide detailed reports on the progress of the installation to management.
• Analyze and validate applications from the field and provide feedback to sales and engineering.
• Provide technical support via phone / email to customers internally and externally.
• Provide after-hour support on all products on a weekly rotating schedule.
• Represent DURAG at customer sites during any active service or commissioning project.
• Understand all mechanical and electrical drawings typical to these types of equipment.
• Maintain and operate all company provided tools including vehicles, cell phones, laptop computers, safety equipment, company provided PPE, and truck inventory required to complete the above tasks.
• Complete and qualify for all company-related Safety requirements for this position and follow all company and customer required safety regulations while on company property or at any customer location.
• Be available and responsible for all on-call requests for service support in your region.
• Travel up to 75% of the time.
• Possess electrical skills equal to a journeyman level or a 2-year certificate for instrumentation engineering technology.
• Have a general understanding of electronic communications protocols TCIP, Modbus, PROFIBUS, USB.
• Maintain regular attendance and timeliness.

OTHER JOB FUNCTIONS :

Carry out other duties and responsibilities as may be assigned or required.

SKILLS & ABILITIES : Education :

Education :

Four-year degree in Instrumentation, Electronics Technology or related technical degree.

Experience :

• BSCE / BSEE / BSET preferred but not required; chemistry background helpful.
• 3-year Technical experience (tech school experience accepted).
• High school education with a 2-year instrumentation engineering trade school certificate, Journeyman electrical skills, or at least three years on-the-job service experience.
• Field Service experience of 3 to 5 years.

Safety Requirements :

Capable of dealing with issues and problems that often require thoughtful reasoning to determine the best approach to a solution while working under pressure of deadlines and high expectations of the end user.

Computer Skills :

• Computer proficiency with Microsoft and Internet applications.
• Capable of interpreting specialized documents and initiating effective communication to others.

Administrative Skills :

• Capable of working in both indoor and outdoor climates for all regions and in extreme cold and warm environments while equipped with company provided PPE.
• Able to lift heavy objects (up to 50 lbs.) and work in constricted or awkward positions for periods of time.
• Able to climb ladders and stairs, and perform pulling, bending, stooping, and standing tasks.

Communication Skills :

Ability to complete computer functions such as word processing, spreadsheet functions, and email applications.

Math Skills :

Ability to add, subtract, multiply and divide.

Other Requirements :

• Legally permitted to work in the USA, Canada & Mexico.
• Clean driving record required.

Other Physical Requirements :

• Computer monitor use for more than 4 hours a day.
• Frequent plane and / or car travel.
• Ability to climb, carry, and work in industrial environments in all weather conditions while installing and servicing DURAG equipment.

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