Shift Leader
We are looking for Shift Leaders to join our Dunkin' team!
Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience.
They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.
Responsibilities : Team Environment :
Team Environment :
- Support a respectful team environment
- Communicate shift priorities, goals and results with team members
- Support the training of crew members as requested
- Provide coaching and feedback to crew members
Operational Excellence :
- Create and maintain a guest first culture in the restaurant
- Resolve guest issues
- Ensure Brand standards, recipes, and systems are executed
- Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines;
comply with local and state laws
Profitability :
- Drive sales goals and results
- Execute restaurant standards and marketing initiatives
- Manage cash over / short during shift
- Ensure all products are prepared according to Brand standards
Skills and Qualifications :
- Fluent in English
- Restaurant, retail, or supervisory experience
- Math and writing skills
- Basic computer skills
- At least 18 years of age (where applicable)
- High School diploma or equivalent, preferred
Competencies : Great Focus :
Great Focus :
- Understands and exceeds guest expectations, needs and requirements
- Displays a sense of urgency with guests
- Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
- Resolves guest concerns by following Brand recommended guest recovery process
Passion for :
- Sets and maintains high standards for self and others, acts as a role model
- Consistently meets or exceeds goals
- Contributes to the overall team performance; understands how his / her role relates to others
Problem Solving and Decision Making :
- Identifies and resolves issues and problems
- Uses information at hand to make decisions and solve problems; includes others when necessary
Interpersonal Relationships & Influence :
- Develops and maintains relationships with team members
- Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
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The Shift Leader is responsible and accountable for all restaurant activities. The essential functions of the Shift Leader position are denoted below in the. Leader works with the Restaurant Management Team to ensure all activities are. Leader ensures all Crew Persons are performing their job respon...
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Previous restaurant shift lead experience preferred. ...
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The Shift Leader performs leadership, management and organization tasks to ensure team members work efficiently and effectively during their shift. The Shift Leader is responsible and accountable for all restaurant activities while on duty. The Shift Leader will work with the. The Shift Leader super...
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Our Panda Shift Leader associates are important leaders of our team and are responsible for bringing Panda’s mission alive in our restaurants by supporting management in creating food with passion, service with heart and ambiance with pride. As a Shift Lead for our team, you will have the opportunit...
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Shift Leader - 2069
Our Panda Shift Leader associates are important leaders of our team and are responsible for bringing Panda’s mission alive in our restaurants by supporting management in creating food with passion, service with heart and ambiance with pride. As a Shift Lead for our team, you will have the opportunit...
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The Shift Leader is in charge in the absence of the General Manager supports Management Team efforts to maximize sales and profits and minimize controllable costs by effectively directing and supervising work shift activities. Shift Leader Primary Responsibilities. Delegate shift responsibilities to...
Shift Leader
The Shift Leader is in charge in the absence of the General Manager supports Management Team efforts to maximize sales and profits and minimize controllable costs by effectively directing and supervising work shift activities. Shift Leader Primary Responsibilities. Delegate shift responsibilities to...
Shift Leader
The Shift Leader ensures all Crew Members and Team Leaders are performing their job responsibilities and meeting expectations in all areas of their job description. The Shift Leader assists the Restaurant Manager with management activities and duties. The Shift Leader works with the Restaurant Manag...