Assistant General Manager

Assistant General Manager

Position Summary

The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week.

The Assistant General Manager (AGM) is responsible for assisting the General Manager in managing daily hotel operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

The AGM must possess strong communication skills, both verbal and written, and demonstrate outstanding leadership.

The AGM must be able to delegate responsibilities, organize complex projects, and establish priorities consistent with hotel objectives.

As the Assistant General Manager, they would be responsible for assisting the General Manager in managing daily hotel operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Specifically, they would be responsible for performing the following tasks to the highest standards.

The AGM must be committed to the Wurzak Hotel Group Mission & Brand Pillars.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Guest Satisfaction and Employee Engagement / Development

• Ensure guest and team member satisfaction
• Maximize profit through appropriate staffing, revenue generation, and efficient and effective cost-controlling measures.
• Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurement.
• Implements and manages hotels daily quality process including goal communication, staff member improvement, and compliance with Hilton / Home2 Suites standards of product and performance, service recovery and problem prevention.
• Handle emergency situations and other incidents.
• Fields guest complaints, conducted through research to develop the most effective solutions and negotiate results. Prepares written correspondence to customers.

Listens and extends assistance in order to resolve guest concerns.

Assist in recruiting, hiring, supervising, training, assessing and evaluating, coaching and counseling and recognizing and rewarding department heads, managers, supervisors, and line-level employees.

Operations

• Directly offers supervision to the entire hotel operations staff as well as enforcing policies and developing plans for carrying out work programs.
• Schedules self to the needs of the business to include nights, weekends and holidays as necessary
• Assist in hotel budgeting and forecasting, strategic planning, managing balanced scorecard performance, implementing and complying with all company policies and brand standards, overseeing sales and marketing initiatives, responding to guests inquiries and resolving concerns, and meeting participation and facilitation.
• Ensure communication channels are in place between departments and follow up accordingly for accountability.
• Assist in identifying operational performance, productivity and efficiency gaps and implementing measures to correct those deficiencies
• Works closely with the General Manager in monitoring policies and guidelines in the day-to-day operation of the Hotel to ensure profitability and consistency.
• Oversee and be accountable for compliance with all legal requirements, including OSHA, health department, fire regulations, etc.
• Maintain adherence and promotion of Company's corporate identity.
• Develop and maintain good working relationships with public authorities, community relations, and key contacts.
• Any other tasks / duties as requested by management.

Qualifications

The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below.

Education and Experience

• Bachelor’s degree in hospitality or related field; or, equivalent training and experience.
• Minimum 3 years of experience in hotel management, with at least 2 years in managing staff.

Skills and Abilities

• Excellent communication skills.
• Proficiency with Outlook, Word, Excel, and PowerPoint.
• Experience with hotel operation systems.
• Skillful in project planning and able to prioritize tasks.
• Excellent managerial and leadership skills.
• Proactive and results-driven.
• Both a team player and captain (hands-on).
• Attention to details, good organizational skills, and efficient time management.
• Ability to follow an appropriate course of action based on policies and procedures.
• Ability to work in a fast paced environment, sometimes under pressure, while simultaneously handling competing and changing priorities.
• Ability to satisfy the legal requirements for employment within the jurisdiction.

Working Conditions & Physical Effort

Work is normally performed in an interior hotel environment. While performing job duties, the incumbent speaks, listens, completes documents, processes requests and operates office equipment such as a telephone, calculator, computer, copier and fax.

Physical requirements include extended periods of standing and / or walking, bending, reaching, pulling, pushing, kneeling, and lifting up to 25 pounds.

Work may involve some exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and / or loud noises.

The exposure to hazards or physical risks requires following basic safety precautions and use of applicable protective equipment.

The job requires close vision with or without corrective lenses. This position is required to operate a motor vehicle.

Notice

Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

This employer participates in E-Verify.

This employer will provide the Social Security Administration (SSA) and, If necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

Our Perks

• Competitive Salary
• Paid Time Off
• Medical, Dental, Vision health insurance
• Robust supplemental insurance for Life, AD&D, Pets, legal and more
• Wellness programs for mental, physical, and financial wellness
• Hotel and travel discounts
• Generous retirement / 401k benefits
• Education and professional development

Who We Are

Wurzak Hotel Group (WHG) is a Philadelphia-based owner, developer, and operator of premium branded full-service, extended stay, and focus service hotels.

WHG’s core expertise is its unique ability to develop and operate hotels and food and beverage outlets in an entrepreneurial manner maximizing returns on the investment and developing long-term relationships with our guests.

WHG has earned and maintains its competitive advantage by developing talent within the organization who embody the same entrepreneurial spirit of our leadership team and who seek to create value through tireless innovation, tight focus on the operational details, and uncompromised guest satisfaction.

Wurzak Hotel Group has a proven track record of developing and managing hospitality assets for over 30 years and continues to be recognized as one of the region’s top hospitality companies.

Find out more about us on our website or click here to visit our Linkedin page!

WHG is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture where all our team members can thrive.

We have a zero-tolerance policy for workplace discrimination on the basis of someone’s race, gender, disability, or any other basis protected under federal, state, or local laws.