Community Manager Job at DeWinter Group in Foster City

MediabistroFoster City, CA, United States

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Overview

Job Title : Community Manager

Job Type : Contract

Contract Length : 6+ months

Target Start Date : ASAP

Work Location / Structure : Hybrid 3x per week in Foster City, California

About the Opportunity

Our client, a leader in autonomous vehicle technology, is looking for a skilled Community Manager to join their team for a 6+ months engagement. This role is critical in fostering positive relationships with our riders, building our online community, addressing inquiries in real time, and ensuring a seamless incident response strategy. This is a high-impact role that requires a self-motivated professional who can hit the ground running and deliver results quickly.

Responsibilities

Monitor the social and digital media platforms, community inquiries, and press / media inquiries for community questions, feedback, and concerns.
Respond promptly and professionally to inquiries, ensuring consistency in messaging and tone.
Engage with users to foster brand trust, advocacy, and community growth.
Escalate complex or high-risk incidents to the appropriate internal teams for resolution.
Collaborate with the Support team to ensure cohesion and consistency with our customers' and community inquiries.
Support the development and execution of the incident communication processes in collaboration with other teams.
Monitor emerging reputational risks and execute existing communication strategies to mitigate potential crises.
Serve as the first point of contact for real-time incident tracking and escalation, ensuring swift response and alignment with the incident communication processes.
Provide sentiment analysis and reporting on key trends, risks, and opportunities.
Work closely with the Communications team to align messaging and maintain an up-to-date response strategy.
Deliver regular reports on community engagement, emerging concerns, and actionable insights.
Ensure all inquiries are logged, tracked, and analyzed to improve future engagement and incident response.

Qualifications

6-8 years of experience in Community Management in a high-growth startup, mobility, tech, or consumer brand environment.

Strong understanding of social media engagement, crisis communications, and incident management.

Exceptional written and verbal communication skills with a customer-first approach.

Ability to work flexible hours, including evenings and weekends, to ensure 24 / 7 coverage.

Comfortable with high-speed decision-making and escalating critical issues when necessary.

Background in Marketing, PR, or Customer Service is a plus.

Demonstrated ability to work autonomously and manage your own time effectively to meet project goals.

Strong communication skills to provide clear and concise status updates to the project team.

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Community Manager • Foster City, CA, United States