Member Services Representative Part Time and Full Time

Planet Fitness -
Mentor, OH, US
Full-time
Part-time

Job Description

Job Description

Job description

Edit

Team Member-

Are you somebody that would love to work in a fun, positive, and energetic work environment? Do you like personal development?

Do you want to better yourself? Is growing yourself each day important to you?

Then this is the job for you. We take pride in providing a unique culture that truly cares about our people! We will give you the tools for success in and out of Planet Fitness!

Role Summary

The Team Member will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

  • Greet members, prospective members and guests, providing exceptional customer service.
  • Handle all front desk related activities including :
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
  • Facilitate needed updates to members accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Assist in maintaining the neatness and cleanliness of the club.

Team Member Benefits

  • Free black card membership
  • Mentorship
  • Opportunities for advancement
  • Ongoing leadership training
  • Full time employee health insurance

Qualifications / Requirements

  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude!
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma / GED equivalent required.
  • Must be 18 years of age or older.

Physical Demands

  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.

COVID-19 precautions

  • Sanitizing, disinfecting, or cleaning procedures in place
  • 8 days ago
Related jobs
Promoted
Matrix Medical Network
Mentor, Ohio

Matrix Medical Network offers a broad range of clinical services and proven expertise that give primary care providers and the at-risk health plan members we visit with every day the tools and knowledge to better manage their health at home. We emphasizes innovation and growth, and you will be given...

Promoted
Maplewood at Chardon LLC
Mayfield Heights, Ohio

K, company paid time-off, life insurance policy, insurance deductibles and voluntary Aflac insurance for our full-time employees. Being a part of Maplewood requires passion and a desire to help others. Each employee has the ability to touch the hearts of all our seniors and be a part of something bi...

Great Clips
Chesterland, Ohio

Join a locally owned Great Clips salon, the world's largest salon brand, and be one of the GREATS! Whether you're new to the industry or have years behind the chair great opportunities await!!. Additional benefits (such as Medical, Dental and PTO) may be included and vary by salon location. Bring Yo...

The Christ Hospital
Ohio, US

Continuously evaluates nursing practice related to the plan of care in relation to the standards of care established through evidence-based literature and standards established by professional organization that have been built into order sets in the electronic medical record, the individual plan of ...

Gordon Food Service
Mentor, Ohio

Accurately receive and merchandise products, ensuring proper rotation and product quality, end cap and planogram execution, top stock, freezer, cooler and backroom organization. Ensure security of assets including cash, checks, and merchandise by following policies and procedures. This role will ope...

Cleveland Clinic
Beachwood, Ohio

Requires full range of body motion including handling and lifting patient, manual and finger dexterity, and eye-hand coordination. This community-based teaching hospital is a prominent figure in the communities in and around Cuyahoga County known for its quality patient-centered care and active part...

Allegiance Industries
Mentor, Ohio

Currently hiring: Part-Time Day Porter. As a premier facility services provider, we believe in exceeding the highest expectations of our clients. With on-the-job training, we are seeking individuals willing to go above and beyond the minimum requirements. Clean buildings by sweeping, vacuuming, mopp...

Gordon Food Service
Mentor, Ohio

We are CLOSED on Thanksgiving, Christmas, New Year's Day and Easter. High internal promotion rate and development programs available! . Gordon Food Service prides ourselves on the competitive wages and benefits offered: . Profit Sharing and 401(k) Plan . ...

LIDS
Beachwood, Ohio

Participate in store maintenance per the current visual guidelines including: proper merchandising, signage and store cleanliness. Participate in managing store inventory including processing shipments and resetting merchandise. Assist with accurate product counts in a consistent and timely manner. ...

Lakeland Community College
Kirtland, Ohio

Please visit our website to review Lakeland’s , including information on paid leave, professional development, partial fee waiver, employee assistance program and more. Lakeland Community College is recruiting adjunct faculty to teach Blood Collection Techniques and Clinical Chemistry. The classes c...