Floor Manager

Floor Manager

The Floor Manager at Habitat for Humanity ReStore plays a vital role in leading the day-to-day operations of the sales floor. This position is responsible for supervising volunteers, ensuring excellent customer service, maintaining a clean and organized retail environment, and supporting sales and merchandising strategies. Responsible for interacting with customers to ensure their needs are being met and their purchase is maximized. In addition, all floor presentations of products and safety are to be ensured with regular and documented "walkthroughs" of the floor. The Floor Manager helps drive revenue to fund Habitat's mission of building and repairing safe, affordable housing in our community.

Team Leadership

• Supervise and provide direction to floor staff and volunteers during daily operations.
• Train new staff and volunteers on safety, procedures, and customer service expectations.
• Foster a positive, mission-driven team culture focused on accountability and collaboration.

Inventory Management

Policy Enforcement

Work Environment

Backup Duties

Knowledge, Skills, and Abilities

Core Competencies

Partner Focus : Ensuring that our partner perspective (homeowner, homebuyer, donor, volunteer, ReStore customer, etc.) is a driving force behind all business decisions and activities; crafting and implementing service practices that meet the needs of our partners and the Habitat for Humanity organization.

Leading through the Habitat for Humanity Vision and Mission : Keeping the Habitat for Humanity vision and mission at the forefront of all associate's decision-making and action.

Adaptability : Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.

Collaboration : Working effectively and cooperatively with others; establishing and maintaining good working relationships.

Engagement Readiness : Demonstrating a willingness to commit to one's work and to invest one's time, talent, and best efforts in accomplishing organizational goals.

Managing Work (includes Time Management) : Effectively managing one's time and resources to ensure that work is completed efficiently.

Safety Awareness : Identifying and correcting conditions that affect employee safety; upholding safety standards.

Physical Context and Work Environment

Physical Requirements / Percentage of Work Time Spent on Activity :

Hearing : Must be able to hear well enough to communicate with the public. 75-100%

Sitting : Must be able to sit for long periods of time. 0-24%

Standing / Walking : Must be able to move about the work area. 75-100%

Climbing / Stooping / Kneeling : Must be able to stoop or kneel to pick up and / or arrange goods. 50-75%

Lifting / Pulling / Pushing : Must be able to lift more than 50 lbs. with or without reasonable assistance. 0-24%

Grasping / Feeling : Must be able to carry and handle donations and goods for sale. 50-75%

The work environment includes exposure to extreme or varying weather conditions particularly heat, cold, rain or snow. Depending on the task, work may be performed indoors or outdoors with a moderate level of noise. May be exposed to mold, dust, paint, chemicals, cleaning solutions or other substances.

The statements herein are intended to describe the general nature and level of work being performed, but are not to be seen as a complete list of responsibilities, duties, and skills required of personnel so classified. Also, they do not establish a contract for employment and are subject to change at the discretion of the employer.