Call Center Representative - eCommerce

Job Description

Job Description

Position Overview

E-Concierge Solutions is looking for a new concierge to join our growing team! The concierge is a front-facing position that requires polish, poise and a passion for delivering over the top customer service.

The concierge will engage with customers, instill a positive and enthusiastic culture on the phone and within the building and provide the highest level of customer service.

E-Concierge Solutions’ standards for our concierges are that these individuals understand the value of excellence in customer service and can provide our level of service to all customers at all times.

You possess knowledge and experience in Shopify, subscription management, sales, and customer retention.

You have working knowledge of MS Office.

Your typing skills, grammar and spelling are above average.

Essential Responsibilities

• Support one or more client accounts meeting or exceeding sales, new subscription, and customer retention goals.
• Help a variety of customers through both phone, email, and web support.
• Listen to, empathize with and provide resolution for customers resulting in astonishing customer experiences.
• Verify customer information / look up / place orders in various customer databases.
• Multi-task between customer needs on multiple different clients. Speak in voice of the client.
• Assist with returns / exchanges / refunds / and other customer service-related issues while tracking customer interactions in our CRM systems.
• Follow policies and procedures in place and report actions appropriately as needed to ensure customer experience is positive.
• Utilize your unique tone and personality, coupled with our scripting, policies and product information to aid customers in making good buying decisions that will drive sales traffic and customer satisfaction.
• Use creative problem solving and critical thinking skills to resolve routine member questions, problems, and complaints.
• Work with supervisors and coaches to constantly improve customer experience, must be receptive to coaching and eager to implement developmental suggestions for improving performance.
• Respond to complaints and strategize to find an adequate solution.
• SELL AND UPSELL

To Apply : Please send a resume for review

Job Type : Hourly, NOT remote

Job Types : Full-time

Salary : $17.00 / hour plus commission

Company Description

Ryze is a full-service, agency that provides our clients with communications planning and buying across all traditional and emerging channels, including digital, social and mobile.

These services encompass consumer insights, data and analytics management, campaign measurement, media and competitive research as well as direct marketing services.

We were born to change the world, yet the world changes daily. As a result, we believe the future belongs to the curious : those independent and agile enough to take advantage of it.

Curiosity confers massive competitive advantage to our clients, inventing new ways to transform their business. Plus, it’s always important to remember that curious people never settle.

Ryze is full of curious people.

Are you curious?

Company Description

Ryze is a full-service, agency that provides our clients with communications planning and buying across all traditional and emerging channels, including digital, social and mobile.

These services encompass consumer insights, data and analytics management, campaign measurement, media and competitive research as well as direct marketing services.

r n r nWe were born to change the world, yet the world changes daily. As a result, we believe the future belongs to the curious : those independent and agile enough to take advantage of it.

Curiosity confers massive competitive advantage to our clients, inventing new ways to transform their business. Plus, it’s always important to remember that curious people never settle.

Ryze is full of curious people. r n r nAre you curious?