CUSTOMER SERVICE MANAGER
Position Title : Customer Service Manager Department : Sales Supervisor : Branch Manager FLSA : Non-exempt Position Summary : Responsible for providing professional and effective customer service to new and existing customers by utilizing in-depth knowledge of company products to increase store sales, assist in product selection, merchandising, and special requests.
Receives, investigates and responds to all customer inquiries regarding products, orders and complaints. Essential Functions : Maintains up-to-date, in-depth knowledge of products and customer satisfaction.
Provides timely and accurate information to incoming customer order status and product information requests.Processes customer orders / changes according to established department policies and proceduresProvides timely feedback to the company regarding service failures or customer concerns.
Partners with Field Marketing Representatives to meet and exceed customer service expectations.Investigates and resolves customer complaints in a timely and professional manner.
Assists customers with product location and detailed information when needed.Maintain product and customer service information using computer software such as Microsoft Word and Excel as well as industry specific software.
Other Responsibilities : Performs other work-related duties as required and assigned. Education, Experience and Skills Required : Bachelor's Degree, ORHigh School Diploma or GED with at least 4 years experience in customer service, ORAny appropriate combination of education and experience.
Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures.Ability to effectively present information and respond to questions from managers, clients, and general publicAbility to calculate figures, and amounts such as discounts, interest, proportions, percentages, area, mass and volume.
Effective oral and written communication skills.High level of interpersonal skills to handle sensitive and confidential situation and documentation.
Commitment to company values and strong customer orientation.Computer Literacy Work Environment : May require occasional exposure to store areas where temperatures may be cool or cold such as the Deli Department and Freezer.
For the most part the ambient will be room temperature, lighting and traditional office equipment as found in a typical office environment.
I have had the opportunity to read and discuss this job description with my supervisor. I fully understand the responsibilities and qualifications required for this job.
Furthermore, I find that I am capable of performing the required functions. Acknowledgement : I fully understand the responsibilities and qualifications required for this job.
Furthermore, I find that I am capable of performing the required functions.From $17.25 - $17.83 an hour
Customer Experience & Service Transformation Management Manager
You understand the ins and outs of customer support organizations what drives call volume, how to unlock and deliver customer value and think about customer support in a digital, self-service manner and you're ready to apply your knowledge to help clients optimize and transform their customer servic...
Order Management and Customer Service Manager (REMOTE)
About the Role We are looking for an Order Management and Customer Service Manager to join our talented and diverse operations team. Customer Service: Provide general support to customers, handling inquiries and requests through various communication channels. Identify and implement enhancement...
Senior Manager, Customer Service Adoption
You’ll become part of our Intelligent Automation & Customer Service Product GTM Strategy team. Become a subject matter expert for Pega Platform and Customer Service – focusing on defining and standardizing implementation best practices and repeatable solutions. Experience working in a high-tech firm...
Customer Service Manager
Responsible for providing professional and effective customer service to new and existing customers by utilizing in-depth knowledge of company products to increase store sales, assist in product selection, merchandising, and special requests. Provides timely feedback to the company regarding service...
Customer service manager
In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager. Deliver friendly cust...
Customer Service & E-Commerce Associate Team Leader (Customer Service, In-Store Shopper Assistant Department Manager)
Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers. You are responsible for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop of task execution (for E...
Customer Service-Self Storage Manager
Our Property Managers have the opportunity to earn performance-based. Our Property Managers get to work independently at multiple locations; spending time both inside and outside. We assess customer storage needs and make suggestions, including selling packing and moving supplies. We help keep our c...
Customer Service Manager $, DIRECT HIRE Newton, MA
Customer Service Manager $72,000 DIRECT HIRE Newton, MA. Client Experience Manager will lead 5-7 of the Customer Service coordinators. Ability to organize and direct the activities of Customer Experience Associates to ensure the delivery of high-quality service to customers. This position also provi...
Manager, Sales and Customer Service
Your ability to see the store through the customers' eyes will help you lead initiatives and related efforts to increase shopper loyalty, while delivering on Macy’s standards for customer service. As a Sales and Customer Experience Manager, you will make sure the very best of Macy's is always on dis...
Customer Service- Assistant Manager
The Assistant Customer Service Manager provides support to the front end by assisting the Customer Service Manager in overseeing the daily front end operations of the store and ensuring customer satisfaction by providing skill development and on-the-job training for all front end associates. Promote...