Sr. Customer Solutions Manager, Strategic Accounts

Sr. Customer Solutions Manager, Strategic Accounts

Job ID : 2751816 Amazon Web Services, Inc.

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Are you customer obsessed, speak cloud, and want to help customers build at unbelievable scale? Come join a collaborative and talented team, dedicated to helping customers achieve new possibilities leveraging AWS.

As an Amazon Web Services (AWS) Sr. Customer Solutions Manager you will be responsible for helping guide AWS customers along their multi-year journey to the cloud.

In this new, highly visible role you will be ensuring that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.

The AWS Industries team is committed to helping industry customers enable their digital transformation journeys. Our primary goal is to meet customers where they are in their cloud journey and work backwards from their industry-specific needs to transform their business and their entire industry.

Our team speaks the language of our industry customers, which means that we focus on business outcomes and industry use cases on behalf of our customers, whether that is how we build products and solutions, how we sell, how we deliver, or how we partner.

If you are excited about the prospect of using your cloud architecture experience to assist our most valuable customers, tackling challenging problems, have a hand in shaping the future of cloud adoption, enhancing and growing your own skills, and having fun, then we would love to hear from you.

You will be a critical partner to our customers, leveraging your experience with large scale cloud transformations and helping shepherd them through their stages of AWS adoption.

Guiding the customer through the operational, educational, and governance aspects of a successful AWS cloud journey.

You will interface with customer and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture, and Professional Services), product / engineering teams, and customer teams, planning and supporting major workload migrations.

You will translate strategic initiatives in the account plan into executable actions, working backwards from our customers' key milestones.

You will manage cadence by leading the reporting and tracking functions along the way. The execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions are a few items owned by the CSM that are critical to the success of our customer’s cloud journey.

You are encouraged to think big, invent and take ownership of customer challenges. You will not only bring the best of AWS / Amazon to our customers, but you will proactively help solve the customer’s challenges through new ideas, tools, and mechanisms.

Successful candidates will have a strong technical background, be aware of details that matter, have excellent problem-solving abilities, and be exemplary communicators both at the executive and project team level.

You will be a peer leader, have the ability to gain stakeholder buy-in, negotiate and lead virtual teams. Your enterprise cloud experience and operational excellence will influence the team’s decisions, provide insight, and help drive secure and robust solutions.

You will evangelize AWS services and influence customers for adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and driving innovation, and also be obsessed with contributing to the day-to-day management of the customers' successful migration to AWS.

BASIC QUALIFICATIONS

• 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
• 2+ years of customer-facing work, engaging with customer executives, technologists, or partners to solve business problems with advanced technologies experience
• Bachelor's degree in science, technology, engineering, math, business or equivalent
• Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams

PREFERRED QUALIFICATIONS

• PMP certification, or SCRUM / Agile, SAFe certification
• Experience implementing cloud services including migrations and modernization projects or similar

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138,200 / year in our lowest geographic market up to $239,000 / year in our highest geographic market.

Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

Posted : October 10, 2024

Location : USA, HI, Virtual Location - Hawaii

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