Fraud Management Specialist

A company is looking for a Fraud Management Intake Specialist, fully remote or hybrid.

Key Responsibilities

Provide primary phone support for members and internal customers regarding fraud inquiries and claims

Assist in resolving card and online alerts, and manage account restrictions to prevent fraud losses

Collaborate with internal teams on complex fraud incidents and maintain compliance with relevant regulations

Required Qualifications, Training, and Education

2+ years of retail banking or related financial service and customer service experience

Associate degree or equivalent work experience

Fraud-related experience preferred

Ability to work in a multi-channel environment (phone, chat, email)

Proficient in using PC, Windows, and Microsoft Office applications