Supervisory Customer Experience Associate - Lewis Main Store/Jewelry

Job Description

As a Food Service Foreman, you will lead a team of passionate and knowledgeable Food Service Workers who strive to exceed customer expectations by focusing on extraordinary customer experiences.

You are responsible for understanding sales goals, planning and executing daily / weekly workloads to deliver on department and store sales goals as well as customer engagement.

You will create schedules that aligns with customer and business needs and lead a culture of accountability through clear expectations and performance management on critical service and engagement behaviors.

You will quickly respond to and deescalate negative customer experiences and ensure that your team understands and is empowered to make things right for the best customers in the world.

We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential / holiday pay, and a traditional pension and 401K plan to qualifying associates.

You’ll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.

So what can you expect as a Food Service Foreman at the Exchange?

• Promote a positive team and customer centric culture
• Lead a culture of accountability through clear expectations
• Utilize business knowledge to understand, troubleshoot and follow-up on opportunity areas
• Ensure customers have an extraordinary experience while shopping
• Greet every customer with eye contact and smile in your authentic way

We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are.

We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed.

Joining the Exchange means joining a team that is devoted to you!

Job Qualifications

• Able to lift up to 50 pounds
• Able to learn and adapt to current technology needs
• Able to think quickly on the spot to answer customer questions
• Able to take initiative
• Able to share brand knowledge
• Able to lead teams to meet organizational objectives

Additional Qualifications / Requirements :

• Excellent attention to detail
• Willing to cross-train and work in other areas of the store, as needed
• Must possess a welcoming and helpful attitude toward customers and other team members
• Excellent communication skills
• Basic computer skills
• 6 months food supervisory experience required

Job Grade

Career Area

Hospitality and Restaurant Operations

Supervisor

Job Qualifications

Six months of restaurant or related food service operations experience. Or Successful completion of NBFF training or the Exchange Restaurant Operations Management Academy (ROMA).

If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

Additional Qualifications / Requirements

We offer the following benefits for this position :

• Paid Vacation & Sick Leave
• Medical & Dental insurance
• Basic Associate Life, Personal Accident & Long Term Care Insurance
• Flexible Spending Accounts
• 401K
• 7.5% shift differential for 2nd Shift
• 10% shift differential for 3rd Shift
• 25% Sunday Premium Pay
• Holiday Premium Pay (Double Pay)
• Mass Transportation Reimbursement
• Associate Transfer Program (ATP)
• Paid Military Leave
• Personal Accident Insurance
• FMLA & Administrative Leave
• Employee Assistance Program (EAP)
• Some of the benefits listed above are subject to specific shifts and approvals per internal policies. Please contact HR for details.

SatSunMonTuesWedThursFriOFF1100-17001330-19301330-19301030-18001030-1830OFFSatSunMonTuesWedThursFri1200-1800OFF1430-19301430-19301430-1930OFF1430-1930

Salary Minimum

$21.80

Salary Maximum

$25.44

Major Duties

Supervises the preparation and sale of food items during an assigned shift. Receives, verifies and checks quality of food / supply items.

Estimates and orders food / supplies as required.

Greets each customer upon contact. Assists customer by listening to needs, offering suggestions and thanking customer for their business.

Resolves customer complaints at the lowest level and informs management of barriers to meeting the optimal customer experience.

Prepares, maintains, and processes accounting and facility operational reports.

Participates in the establishment and achievement of service and sale goals for the food operation. Ensures optimum stock availability by supervising or participating in periodic stock counts and inventory(s) and updates merchandise control records.

Maintains / controls personnel cost and productivity standards.

Performs the duties of subordinate associates as required by workload. Opens and / or closes the facility in accordance with published policies / regulations.

Ensures the security of cash, fixed assets and inventory and complies with fire, safety, sanitation and security regulations.

Initiates work orders for repair and maintenance.

Supervises assigned associates. Establishes work schedules, assigns and distributes work; counsels; prepares performance reviews, approves / disapproves leave slips;

trains associates, recommends actions and performs other supervisory functions. Responsible for enforcement of all name brand fast food (NBFF) and Exchange standards.

Must complete ServSafe (5640) and applicable fast-food certification(s) within 90 days of hire.

Keeps abreast of, actively supports and as required, implements the provisions of pertinent public laws, executive orders, and directives relating to the Federal Equal Opportunity (EEO) program within the Exchange.

Performs other duties as assigned.

Job Type

Hourly

Number of Positions Remaining

Job Expires

14-Sep-2024

Benefits Benefits

Health & FSA

RFTRPTINTTFTTPT Medical and Dental Insurance Flexible Spending Accounts Health Savings Account (HSA) Health Reimbursement Arrangement (HRA)

Comprehensive medical and dental plans are offered to eligible associates. Elected coverage starts on your first day with no waiting period.

For more information regarding medical plans offered, visit .

The health care flexible spending account (FSA) allows associates to use pretax dollars for eligible out-of-pocket healthcare expenses for themselves and their dependents.

We also offer a dependent care flexible spending account for qualifying day-care expenses.

Health savings accounts (HSAs) and health reimbursement arrangements (HRAs) include an annual employer contribution, which helps reduce your out-of-pocket costs on eligible health care expenses.

Disability & Life Insurance

RFTRPTINTTFTTPT Short-Term and Long-Term Disability Basic Associate Life Insurance Supplemental Associate Life Insurance Personal Accident Insurance Dependent Life Insurance Long-Term Care

We offer a disability plan that provides both short-term and long-term income benefits. The plan pays a weekly or monthly benefit of 66 2 / 3% of your annual pay after a waiting period.

Life insurance is available to associates, their spouse and dependents.

Retirement

RFTRPTINTTFTTPT Retirement (Pension) Plan Exchange 401(k) Plan

The Exchange wants you to be financially prepared for retirement, whether that’s in a couple of years or many years down the road.

We want you to be able to retire on your terms, and we know that saving for retirement on your own can be a challenge. That is why the Exchange offers a traditional pension plan along with a 401(k) retirement savings plan.

The Exchange has an automatic enrollment process for the traditional pension plan for all newly hired and rehired regular full-time associates.

Regular full-time and part-time associates are automatically enrolled in 401(k) unless they opt-out.

RFT regular full time RPT regular part time INT intermittent TFT temporary full time TPT temporary part time