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Member Experience Leader
Member Experience LeaderAnytime Fitness • Mount Vernon, WA, US
Member Experience Leader

Member Experience Leader

Anytime Fitness • Mount Vernon, WA, US
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Job Summary

Anytime Fitness is seeking a driven and sales-focused Member Experience Manager to lead our gym to new heights. This role is perfect for an energetic leader who thrives on growing membership and personal training revenue while fostering a welcoming and engaging fitness community. As the face of the club, you will drive sales, establish community partnerships, and inspire a team to deliver exceptional experiences that keep members coming back.

Key Responsibilities

  • Membership & Training Sales - Primary Focus

Proactively generate leads, conduct outreach, and close sales to grow gym membership and personal training services.

  • Develop and execute strategies to meet and exceed membership and revenue goals.
  • Build relationships with prospective and current members to enhance retention and upsell training services.
  • Utilize sales scripts, follow-up processes, and CRM tools to track and convert leads.
  • Community & Brand Growth

    • Actively network and build partnerships with local businesses, schools, and influencers to drive brand awareness and attract new members.

  • Plan and execute community events, promotions, and engagement campaigns that increase club exposure.
  • Promote Anytime Fitness' mission through social media, referrals, and outreach initiatives.
  • Teamwork & Culture Building

    • Work with and assist staff to ensure outstanding member experiences and sales performance.

  • Develop a high-energy, results-driven culture focused on accountability, teamwork, and customer service.
  • Participate in team meetings on sales techniques, service excellence, and gym operations.
  • Operational Excellence

    • Manage daily club operations to ensure a clean, welcoming, and efficient facility.

  • Monitor key performance metrics and implement strategies for continuous improvement.
  • Ensure the club delivers an exceptional first impression to every visitor.

    • Job Requirements

  • Self-motivated, results-oriented leader with a passion for fitness and sales.
  • Prior sales experience required (fitness industry experience is a plus but not necessary).
  • Strong ability to connect with people, influence decisions, and close sales.
  • Highly driven to meet and exceed performance goals.
  • Excellent communication, organization, and time management skills.
  • Comfortable with technology, CRM systems, and social media marketing.
  • Availability to work flexible hours, including evenings and 1 or more Saturdays a month (shifts from 9am to 7pm).

    • Additional Information

  • Seniority level : Entry level
  • Employment type : Full-time
  • Job function : Management
  • Industry : Staffing and Recruiting

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    Member Experience • Mount Vernon, WA, US

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