Service Advisor

Description of the role :

The Service Advisor at Keffer Hyundai in Matthews, North Carolina is responsible for providing exceptional customer service and acting as a liaison between customers and the service department.

The Service Advisor will handle customer inquiries, service requests, and ensure that all necessary repairs and maintenance are addressed promptly.

Responsibilities :

• Greet and assist customers in a professional and friendly manner
• Listen to customer concerns and accurately document their service requests
• Provide customers with detailed explanations of recommended repairs and maintenance
• Prepare service estimates and obtain customer approval for repairs
• Coordinate with technicians to ensure repairs and maintenance are completed in a timely manner
• Provide status updates to customers regarding their vehicle's repairs
• Handle customer complaints and concerns effectively and efficiently
• Manage customer appointments and work orders
• Maintain accurate records of all interactions and transactions
• Ensure customer satisfaction and resolve any issues that may arise

Requirements :

• Previous customer service experience, preferably in an automotive environment
• Excellent communication and interpersonal skills
• Knowledge of vehicle maintenance and repair terminology
• Strong problem-solving skills and ability to multitask
• Ability to work in a fast-paced and dynamic environment
• Attention to detail and strong organizational skills

Benefits :

• Competitive compensation package
• Opportunities for career growth and development
• Medical, dental, and vision insurance
• 401(k) retirement plan
• Paid time off and holidays

About the Company :

Keffer Hyundai is a reputable automotive dealership located in Matthews, North Carolina.

Our mission is to provide exceptional customer service and offer top-quality vehicles and services to our valued customers.

With a dedicated team of professionals, we strive to exceed customer expectations and build long-lasting relationships.

If you are passionate about the automotive industry and thrive in a customer-focused environment, we welcome you to join our team.

Job Summary :

As a Service Advisor at Keffer Hyundai in Matthews, North Carolina, you will play an integral role in providing excellent customer service and facilitating smooth operations in the service department.

This is a full-time, individual contributor role in the auto industry, offering a competitive salary and great benefits.

Compensation & Benefits :

• Competitive salary based on experience
• Comprehensive benefits package including health insurance, paid time off, and retirement savings plan
• Opportunity for growth and advancement within the company

Responsibilities :

• Greet customers and make them feel welcome, while efficiently gathering information about their vehicle concerns and needs
• Communicate with technicians to determine necessary repairs and ensure timely completion of work
• Provide accurate and detailed estimates to customers for repairs and services
• Schedule appointments and follow up with customers to ensure their satisfaction
• Handle customer complaints and concerns in a professional and timely manner
• Keep detailed and accurate records of all services and repairs performed
• Monitor and update service schedules to ensure efficient use of technicians' time
• Stay up-to-date on product knowledge and dealership services to accurately educate customers
• Collaborate with parts department to ensure timely availability of necessary parts for repairs
• Maintain a clean and organized work environment for efficient operations
• Adhere to all safety protocols and dealership policies

Requirements :

• High school diploma or equivalent
• 2+ years of experience in a service advisor role in the automotive industry
• Strong customer service skills and ability to communicate effectively with both customers and technicians
• Knowledge of automotive repair and maintenance procedures and terminology
• Excellent time-management and multitasking abilities
• Attention to detail and ability to maintain accurate records
• Proficient computer skills and experience with dealership software systems
• Valid driver's license and clean driving record
• Must be able to pass a background check and drug test

EEOC Statement :

Keffer Hyundai is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

We are committed to creating a diverse and inclusive workplace and welcome all qualified individuals to apply.