Service Desk Personnel
Job Title : Service Desk Analyst
Location : Nashville, TN 37243
Duration : 12 Months Contract (With a possible extension)
Job Description :
Must be able to lift at least 50 pounds.
IT Call Centre Experience preferred
Able to handle call volume of up to 30 calls per day.
People / Customer Service skills required
Printer Administration and Troubleshooting
Server Print Queue, and local Queues
Active Directory Management
Able to navigate Different OUs
Able to look up attributes
Able to reset password and unlock accounts.
iOS Management, Support, and Deployment
Setting up new phones / Ipads
Resetting iTunes accounts
Resetting network settings
Backup / Restore device data
Video Conferencing
Cisco WebEx
MS Teams
Cisco Presence video solutions, Network troubleshooting, Internal vs external, VPN, LTE and Wifi
Application Troubleshooting, Account permission, Compatibility settings, Browser vs installed, Remote support, MSRA, RDP, TEAMs, Webex, Hardware Deployment, ServiceNow, Ticket management and Ticket assignment
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