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Repair Technician / Technical Support Specialist
Repair Technician / Technical Support SpecialistMacurco Inc. • Sioux Falls, SD, US
Repair Technician / Technical Support Specialist

Repair Technician / Technical Support Specialist

Macurco Inc. • Sioux Falls, SD, US
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Repair Technician / Technical Support Specialist

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Repair Technician / Technical Support Specialist

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Direct message the job poster from Macurco Inc.

We're looking for a Repair Technician / Technical Support Specialist to troubleshoot, analyze, and repair gas detection products. You'll provide top-notch technical support and innovative solutions to our customers.

About Macurco :

With over 50 years of experience, Macurco Inc. is a leader in gas detection systems for residential, commercial, and industrial applications. Our products are trusted in over 50 countries, ensuring safety and reliability. We're based in Sioux Falls, SD.

Description

We're looking for a Repair Technician / Technical Support Specialist to troubleshoot, analyze, and repair gas detection products. You'll provide top-notch technical support and innovative solutions to our customers.

About Macurco :

With over 50 years of experience, Macurco Inc. is a leader in gas detection systems for residential, commercial, and industrial applications. Our products are trusted in over 50 countries, ensuring safety and reliability. We're based in Sioux Falls, SD.

Key Responsibilities :

  • Provide technical support to customers
  • Perform repair, service, and evaluation activities
  • Issue and manage RMAs
  • Investigate customer complaints and nonconformities
  • Collect and evaluate data to improve support processes
  • Develop process documentation and work instructions
  • Maintain inventory control of repair components and tools
  • Recommend system / product upgrades

Requirements

Required :

  • Technical AS Degree / training or equivalent experience
  • Understanding of electronics principles and design
  • Mechanical and electrical aptitude
  • Familiarity with industrial communication protocols (Analog, Modbus, BACnet, Wireless, Relay logic)
  • Proficient in Microsoft Office Suite
  • Detail-oriented with strong communication skills
  • Ability to understand wiring diagrams and schematics
  • Proficiency with tools (soldering equipment, multimeters, etc.)

    • Preferred :

  • Knowledge of HVAC, Security Systems, Fire Alarms, Building Controls
  • Understanding of sensor technologies (Electrochemical, Catalytic Bead, Infrared, Solid State)

    • Benefits :

  • Competitive medical, dental, and vision coverage
  • 401K with company match
  • Generous PTO
  • Tuition reimbursement
  • Join us at Macurco Inc. and be a part of a team that values innovation, customer satisfaction, and safety. Apply today!

    • Seniority level

    Seniority level

    Entry level

    Employment type

    Employment type

    Full-time

    Job function

    Job function

    Engineering and Information Technology

    Industries

    Public Safety

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    Technical Support Specialist • Sioux Falls, SD, US