Member Services Associate

Job Description

Job Description

Job Title : Member Services Associate

Department : Membership

Reports to : Membership Manager

FLSA Status : Non-Exempt

Job Status : Seasonal

Schedule : Fridays, Saturdays, and Sundays, with some weekday shifts as needed.

Job Purpose : To provide friendly, informative customer service to Zoo Atlanta’s Members and guests who are interested in purchasing or inquiring about Membership. This position is sales-driven with a proficiency in computers.

Essential Duties and Responsibilities :

• Assist Member Services walk-in, phone-in and on-site customers with questions and purchases
• Clearly and creatively communicate Membership levels, values and benefits
• Complete purchases and handle cash, credit and check purchases securely and accurately
• Meet and / or exceed individual as well as team sales goals each month as set by management team
• Create, maintain, and edit Member records in Raiser’s Edge Database
• Research and resolve Member issues
• Respond to Membership emails
• Place outbound calls to Members and animal sponsorship donors
• Assist with Member events as needed
• Assist with fulfillment duties as needed
• Process card and ticket reprints
• Handle AZA reciprocal list program
• Explain policies and procedures in detail as they relate to Membership products
• Complete a variety of forms correctly and with an emphasis on detail
• Perform other data entry and Member Services assistance as needed
• Must be willing to work holidays, weekends and Zoo Atlanta events as needed
• Maintain positive working relationships and communication within the Membership team environment as well as with all other Zoo Atlanta staff
• Attend mandatory training provided by Membership department; responsible for taking notes and implementing training information into an effective selling tactic
• Must be willing to support Zoo Atlanta’s Vision, Mission and Values statement.
• Any other miscellaneous projects / assignment assigned by Zoo Atlanta’s Membership / Marketing Management Team.

Qualifications :

Certificates / Licenses / Registrations : N / A

Driving Requirements : N / A

Physical Demands :

Work Environment :

MISC : This job description is not intended to be all-inclusive. Therefore, the employee may be required to perform other reasonably related duties as assigned by the immediate supervisor or other management. The company reserves the right to revise or change job duties as business requirements dictate. It is mutually agreed that this job description does not constitute a written or implied contract of employment.

Zoo Atlanta is an Equal Opportunity Employer and provides a Smoke-free and Drug-free Work Environment