Customer Service Representative

Job Type : 3-Month Contract to Hire

Location : Onsite 5 days in Irvine, CA 92618

Schedule : Monday–Friday, 9 : 30 AM – 5 : 30 PM

Join a rapidly expanding skincare company where innovation and science drive everything we do. Our close-knit team values collaboration, creativity, and delivering personalized experiences to our customers. If you’re enthusiastic about skincare, enjoy helping others, and speak Vietnamese or Chinese, we want to connect with you!

About the Role

We’re searching for a personable and detail-oriented Customer Care Agent to serve as the primary contact for our customers and distributors. This role goes beyond answering calls—it’s about providing a premium experience, ensuring every customer feels appreciated, every issue is resolved thoroughly, and every interaction reflects our brand’s commitment to excellence.

Responsibilities

• Deliver outstanding support through phone, email, and chat
• Help customers and distributors with product questions, order status, returns, and account assistance
• Address concerns with precision, ensuring all issues are fully resolved
• Cultivate strong relationships to encourage loyalty and repeat business
• Translate or clarify marketing materials and product details for multilingual audiences
• Collaborate with internal teams to enhance processes and the customer journey
• Represent our brand’s passion for skincare and uphold our core values in every interaction

Requirements

Compensation : $18-23 / hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and / or other paid time off as provided by applicable law.