Customer Service Rep 1

Responsibilities

• Handle inbound and / or outbound phone calls to / from patients, caregivers, and providers.
• Provide appropriate customer service and an effortless experience to the caller.
• Provide accurate information to the caller.
• Process refills and schedule shipments for patients or providers.
• Resolve the callers’ needs.
• Provide appropriate follow-up and next steps for caller.
• Follow Cover My Meds policies and procedures.
• Ability to work a flexible work schedule.

Skills :

• Previous call center experience preferred.
• Previous healthcare experience desired
• Excellent interpersonal communication skills
• Strong problem-solving skills
• Proficient with Microsoft Office
• Able to type 35 wpm or greater.
• Pharmacy board of pharmacy license will be required within the first 30 days of employment.

This is a Full-Time, Contract opportunity.

Schedule : 1st Shift : Monday Friday 11 : 30 am-8 pm

Duration : 6 Months

Location : LOUISVILLE, Kentucky

Pay Rate : $16 to $17 per hour on W2.

Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

Benefits : Volt offers benefits (based on eligibility) that include the following : health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates.

If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please email or call (866) -898-0005.

Please indicate the specifics of the assistance needed.

Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.

S.C. 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

Job ID : 437125

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