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Experienced Service Technician
Experienced Service TechnicianAdamec Harley-Davidson • St Augustine, FL, United States
Experienced Service Technician

Experienced Service Technician

Adamec Harley-Davidson • St Augustine, FL, United States
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Adamec Harley-Davidson  is looking for experienced Service Technicians who possess a positive attitude, pay extreme attention to detail, and have a passion for the Harley-Davidson brand.

Commitments and Expectations

  • Demonstrate the Values, and Guiding Principles of our dealership;
  • Demonstrate professionalism to both our internal and external customers;
  • Adhere to company and dealership policies and guidelines, in addition to any department or job-specific expectations;
  • Act as an ambassador to the dealership, and the Harley-Davidson brand, at all times.

Essential Functions

  • Perform service, repair and customization work in accordance to H-D factory guidelines and specifications;
  • Maintain communication with Service Advisor for work-in-progress, changes, delays, or additional work needed;
  • Assist Service Advisor with detailed documentation, communication with customers, test rides, or any other issue that will ensure customer satisfaction;
  • Maintain a schedule to request parts for work orders prior to work commencing;
  • Maintain accuracy of all service records, and follow work through to completion;
  • Maintain knowledge, qualifications, and certifications through H-D training programs, as needed;
  • Ensure compliance with federal, state, and local laws and regulations;
  • Maintain a clean work area, and participate in maintaining overall shop cleanliness;
  • Address customer concerns and complaints quickly, confidentially, and by demonstrating our commitment to      excellent customer service;
  • Support promotional campaigns in conjunction with the other departments;
  • Minimize come-backs; evaluate repeat service or repairs to ensure the work will be completed according to H-D factory guidelines and specifications, and to the customer's satisfaction;
  • Continually strive to improve productivity levels for repair and maintenance;
  • Support, promote, and get involved in the Help Sell, and Motorcycle Referral, Programs.

    • Job Specifications

    Physical and Mental Demands :

  • Frequently moves equipment and motorcycles weighing greater than 500 to over 950 lbs.;
  • Frequently operate hand-held, or other machinery and equipment.
  • Occasionally work more than 8-hours per day, and on the weekends;
  • Occasionally move or transport objects that weigh >

    • 50 lbs.

    Working Conditions :

  • Constantly exposed to loud noises, fumes, and other toxic chemicals;
  • Constantly work near moving mechanical parts.

    • Position Requirements :

  • High school diploma, or equivalent;
  • Completion of an authorized training program such as MMI Service School, or equivalent work experience;
  • Possess & maintain both basic and specialized tools to service H-D vehicles;
  • Maintain a valid driver license with motorcycle endorsement, and clean driving record.
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    Experienced Service Technician • St Augustine, FL, United States

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