A company is looking for a Product Support Specialist.Key Responsibilities : Investigate, resolve, and respond to ticket requests from important customersProactively develop knowledge of the product to provide exceptional supportCreate and launch ideas to enhance customer experienceRequired Qualifications : 2-3 years of high-volume technical SaaS support experienceExperience in event tech or events industry is beneficialBackground in help desk software and API integrationsSkills in mobile apps, front-end web development, or API integrationsAbility to excel in a fast-paced, dynamic environment
Product Support Specialist - Tier II
Key Responsibilities:Maintain advanced understanding of the Therapy industry and the Company's products/servicesDeliver timely and effective support, troubleshoot complex issues, and document interactionsAssist Tier 1 support, create/edit knowledge base, and resolve complex client inquiriesRequired ...
Product Support Specialist, Associate 2nd Shift (M-F 2pm-10:30pm CT)
You will provide world class support to our global clients to enhance their overall product and service experience. Provide product support by assisting customers with simple to moderately complex questions and problems. Utilizing your expert product knowledge, you will consult with and guide our cl...
Senior Product Support Specialist
A company is looking for a Senior Product Support Specialist to provide technical support and enhance customer satisfaction. ...
Product Support Specialist - South Carolina & Georgia Territory
Position Title: Product Support Specialist. This position is responsible for providing a proficient level of customer support and technical expertise to facilitate service advice, product support, and service training to internal and external customers. Reporting to: Regional Product Support Manager...
Product Support Specialist FAA Pilot Certification
A company is looking for a Product Support Specialist. ...
Product Support Specialist, Associate Bilingual Spanish/English (Sunday to Thursday 7am-3:30pm CT)
You will provide world class support to our global clients to enhance their overall product and service experience. Provide product support by assisting customers with simple to moderately complex questions and problems. Utilizing your expert product knowledge, you will consult with and guide our cl...
Product Support Specialist, Associate (Monday to Friday 8am-4:30pm CT)
You will provide world class support to our global clients to enhance their overall product and service experience. Provide product support for Datasite’s software platform by assisting customers with simple to moderately complex questions and problems. Utilizing your expert product knowledge, you w...
Desktop Support Technician
A company is looking for a Desktop Support professional to provide technical support and maintenance for end-user devices in a remote environment. ...
Technical Support Engineer (M-F 9am-6pm EST)
Provide excellent customer support while troubleshooting technical issues via phone, web-based tools and email. Minimum of 2-5 years of experience in a technical product support, development, or in a troubleshooting capacity. Our solutions currently support hundreds of thousands of customer service ...
Senior Technical Support Engineer, Mi - I
The Senior Technical Support Engineer, MI - I (Tier 1) provides highly visible remote technical support across our product lines for HCUS customers. Strictly follows the Technical Assistance Center (TAC) escalation process to move cases, in a timely manner, to the next level engineer when an issue c...