Counter Manager - Nordstrom Stanford Shopping Center - Palo Alto, CA

About Westman Atelier A new standard of clean luxury. Founded by world-renowned editorial makeup artist Gucci Westman, Westman Atelier is a curated edit of skin-loving, performance-first makeup that is always effortless, never overdone.

A mother, makeup artist, and champion of holistic living, Gucci believes passionately that luxury’, efficacy’ and clean’ can be synonymous with exceptional makeup.

A skincare approach to high performance make-up formulated with clean ingredients and no-compromise integrity Balancing perfect shades and buttery textures that melt into the skin with plant-based actives and cutting-edge science About Our Founder Gucci Westman has more than 20 years of professional experience as a major editorial makeup artist, contributing to publications like Vogue and Harper’s Bazaar.

Gucci is known for creating dewy, supernaturally glowy looks and her highly coveted second-skin approach to makeup, resulting in naturally beautiful, radiantly amplified skin.

Position Summary Westman Atelier is seeking a dynamic, confident Counter Manager with demonstrated leadership, and a passion for clean, luxury beauty to service our Nordstrom counter.

This position will be responsible for creating and executing a strategic business plan in partnership with WA and Nordstrom to develop and maintain customer loyalty through exceptional customer experience, product education, clienteling, and in-store events.

The ideal candidate is a self-starter with an entrepreneurial spirit, drive for excellence, and ability to develop high performing teams.

• Note : This position will be a direct hire of Nordstrom and will be subject to their benefits. Responsibilities : Sales & Service Achieve required retail sales targets as communicated by the line manager;
• lead team by example Closely monitor + analyze business and competitor activities, and recognize areas of opportunity; collaborate with line manager to create strategies to support brand + sales growth Link sell to help grow Items Per Transaction and Average Basket Value Drive animation and events on counter Deliver excellence in execution of the Westman Atelier service standards beyond the in-store experience Product & Artistry Demonstrate excellent makeup skills, fitting with the unique Westman Atelier product application Demonstrate excellent product knowledge to drive customer acquisition Ensure all educational information is used and initiatives are correctly implemented and followed up Attend and actively participate in training meetings, virtual or at-counter, as provided by the Westman Atelier Sales and Education Team Operations Maintain high standards of time keeping at counter and resolve discrepancies immediately Ensure excellent VM standards are maintained at counter;
• regularly clean and restock as needed Manage store expenses within budget guidelines Raise operational issues for resolution in a timely manner Communication Communicate weekly + monthly sales reports and overview, store updates and business performance to line manager Communicate regularly and effectively with in-store staff and keep them informed on all actions / events Build an effective work partnership with the in-store category managers and deliver trends, insights, and critical business information Oversee and record regular stock overviews and OOS;
• Report all OOS to the manager and follow up to ensure timely replenishments Requirements : 2-4 years of beauty / skin care sales experience;

degree or certification in similar capacity, a plus At least one year of management experience leading high performing teams Demonstrated ability to deliver excellent service to drive KPIs Exceptional interpersonal & communication skills Ability to handle customer matters positively and proactively in a fast-paced environment Ability to adhere to personal grooming guidelines presented by Westman Atelier for Nordstrom Competitive drive entrepreneurial spirit Powered by JazzHR