Customer Service Representative
Job Category : Customer Service Requisition Number : CUSTO004910 Showing 1 location Job Details
Description
PRIMARY JOB ACCOUNTABILITIES
- Process customer orders accurately and complete them in a timely manner.
- Trace customer shipments
- Work with Dray carriers for on time deliveries
- Thrill the customer with excellent service
ESSENTIAL FUNCTIONS AND TASKS
- Proactively reviews customer onboarding information for accuracy
- Knows customer contract terms
- Continuously works to eliminate accessorial charges to provide a more seamless customer experience
- Ensures clear dray carrier communication and follow-up regarding on time delivery and timely equipment termination
- Schedule delivery appointments in a timely manner
- Monitor and trace all shipments
- Understands and applies information relating to shipment, shipment status, delivery appointments and additional charges including :
- Customer Terms
- Hazardous Materials Load Process
- High Value Loads Process
- Monitors the system and reports to ensure that all loads are continuously updated with accurate, timely, complete information regarding deliveries
- Ensure carrier performance meets customer and Transplace expectations.
- Manage Destination Pools
KNOWLEDGE, EXPERTISE, SKILLS :
- Intermediate personal computer skills, including knowledge of Microsoft Word, Excel, Outlook and routine database activity.
- Ability to effectively present information in one-on-one situations to customers, clients, coworkers and managers.
- Provide necessary updates and support in a friendly, professional manner using the appropriate medium e.g. phone or email depending on the circumstance.
- Must know when
- Ability to solve practical problems and deal with a variety of concrete variables. Ability to interpret a variety of instructions
- Understanding of mileage as it relates to the passage of time.
- Ability to multi-task
- Must be detail-oriented and organized
- Must know when to escalate issues to management
- Ability to work both in a team environment and independently
- Must be Bilingual
EDUCATION
High School Diploma or general education degree (GED)
ABOUT TRANSPLACE
Transplace constantly strives to exceed the transportation expectations of our customers, from consumer packaged goods, chemical and petroleum companies, to discrete manufacturing and retail.
Our goal for global supply chain excellence is outlined in our Mission and supported by our Core Values and Executive Leadership.
Follow the company on Twitter, Facebook and the Transplace Industry Blog :
EQUAL OPPORTUNITY EMPLOYER
Equal Employment Opportunity has been, and will continue to be, a fundamental principle of Transplace, where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law.
Qualifications
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Motivations
Education
Experience
Licenses & Certifications
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