Customer Service Representative

Job Description

Job Description

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Identify and assess customers’ needs to achieve satisfaction, utilizing active listening and probing techniques.
• Provide accurate, valid, and complete information to customers while maintaining a courteous and empathetic demeanour.
• Handle customer complaints, provide appropriate solutions, and alternatives within established guidelines, and follow up to ensure resolution.
• Maintain customer records, track interactions, and document pertinent information.
• Collaborate with other team members and departments to resolve complex customer issues and escalations.
• Generate quotes for products or services based on customer requirements and pricing guidelines.
• Identify opportunities for process improvement and contribute to the development of best practices.
• Stay up to date on company products, services, and policies to provide accurate information and support.
• Uphold a positive and professional image of the company in all customer interactions.

Skills

• Excellent communication skills, both verbal and written, with the ability to articulate information clearly and effectively.
• Proficient for problem-solving in complex situations and the ability to think quickly and adapt to changing situations.
• Empathy and patience in dealing with customers’ concerns and complaints.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Familiarity with customer service software applications and computer systems.
• A positive attitude, strong work ethic, and a commitment to delivering exceptional customer service.

Company Description

Staff Force provides temporary, direct hire and light industrial staffing solutions to Texas employers in Austin, Brownsville, Dallas, Fort Worth, Harlingen, Houston, Laredo, Lewisville, San Antonio, Stafford and The Woodlands.

We have more than 33 years experience serving the Texas light industrial staffing market, and our Dallas, Austin, San Antonio and Houston staffing companies have deep Texas roots.

We were founded on Texas principles; we operate as a down home Texas company, and our team prides itself on remaining true to the very values Texans are known to live by.

Company Description

Staff Force provides temporary, direct hire and light industrial staffing solutions to Texas employers in Austin, Brownsville, Dallas, Fort Worth, Harlingen, Houston, Laredo, Lewisville, San Antonio, Stafford and The Woodlands.

We have more than 33 years experience serving the Texas light industrial staffing market, and our Dallas, Austin, San Antonio and Houston staffing companies have deep Texas roots.

We were founded on Texas principles; we operate as a down home Texas company, and our team prides itself on remaining true to the very values Texans are known to live by.