Service Desk Support Service Specialist
Nexagen Networks ( www.nexagen.com ) 25 years of success so far is based on finding the best people and putting them together to work on fun, challenging, and exciting projects.
That is why we focus a lot of time on recruiting the greatest talents. Nexagen Networks has been awarded a Five-Year Defense Contract and has an immediate opening for IT Help Desk Job Location : Rock Island, IL Job Clearance : Must be a US Citizen Qualifications : BA / BS 5+ Yrs.
Experience Substitute Substitute AA w / 7+ yrs. Or 7+ years of IT / Military experience On-site RIA Job Description : Analyze, test, troubleshoot, and evaluate existing network systems, such as local area networks (LAN), wide area networks (WAN), cloud networks, servers, and other data communications networks.
Perform network maintenance to ensure networks operate correctly with minimal interruption. Project specific : provides second-tier support to end-users.
for PC, server, mainframe applications and hardware. Handles problems. that the first-tier of help desk support is unable to resolve.
May interact with network services, software systems engineering, and / or applications development to restore service and / or identify and correct core problem.
Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems.
Maintains currency and high level of technical skill in field of expertise. Escalates more complex problems to Senior Level. Desired : SEC+ CERT
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