INDUSTRIAL RELATIONS REPRESENTATIVE

Job Posting : Public Information Investigator

Department of Industrial Relations

JC-432191 - Public Information Investigator

INDUSTRIAL RELATIONS REPRESENTATIVE

$4,012.00 - $6,213.00 per Month

Final Filing Date : 6 / 6 / 2024

Application Methods : Electronic (Using your CalCareer Account) By Mail Drop-off

Job Description and Duties

Are you excited to start a career with a dynamic State Agency? Do you have a talent for performing efficiently in a fast-paced environment?

Do you enjoy flexibility and learning new things? Then look no further and apply NOW. The Labor Commissioner's Office is made up of exceptional individuals just like YOU, who contribute to our Agency's goals and success.

We celebrate diversity and inclusion and we are committed to providing guidance, encouragement, and support to our team members to enrich their work and our ability to combat wage theft and put earned wages into the pockets of California workers.

Under the supervision of a Deputy Labor Commissioner III (Senior Deputy) or designee, the incumbent conducts intake consultation assessments with the public for various programs within the Labor Commissioner’s Office (LCO).

The incumbent’s role is crucial in the initial stages of public engagement during the intake process to ensure a smooth transition for those seeking guidance and assistance on submitting claims, complaints, applications, and / or reports filed by the public.

Develops and prepares documented referrals to other units, educates the public on labor laws, and applies theories in order to assess violations on the liable employers in various claim and report processing.

Teamwork and Collaboration : Promotes team cooperation and encourages participation. Capable of cross functionality and working well with others on a team to achieve personal goals, team goals, and organizational goals.

Takes responsibility for individual actions in order to achieve consistent results.

To be considered for this Industrial Relations Representative job opportunity, applicants must be either reachable on an employment list, have transfer eligibility or have reinstatement eligibility.

To take the exam and gain employment list eligibility, please click here to access the exam bulletin : About Us : Labor Commissioner's Office

Please ensure application is complete with detailed job descriptions / tasks performed, employment beginning and ending date information, and hours worked per week.

Failure to provide this information will disqualify your application.

This posting may be used to fill future vacancies in accordance with 2 CCR 249.3.

If you are using education to meet one of the patterns of the minimum qualifications, please upload a copy of your degree or transcripts with your application package.

Working Conditions

This position is located

7575 Metropolitan Dr., Room 210

San Diego, CA 92108

High-volume, fast-paced office that handles wage claims and consistently interfaces with the public. May travel to assist other offices with conducting conferences.

The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties.

The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Special Requirements

Please read the duty statement and provide a response to the following SOQs based on your understanding of the duties and experience.

A Statement of Qualifications (SOQ) is Required. As part of the required application packet, interested applicants must submit an SOQ with their application.

The SOQ serves as documentation of each candidate’s ability to present information clearly and concisely in writing. SOQ must be typed in 12-point Arial font and be no more than two pages in length.

Resumes and / or cover letters DO NOT take the place of the SOQ. Applications received without an SOQ that do not include a response to the questions below will not receive further consideration and will be excluded from the hiring process.

Type your name, job title, job control number, and date on the top right corner of page. Instructions need to be followed to move forward with an interview.

Please provide a response to the following SOQs :

1) Describe your knowledge, skills, and abilities in providing consultation services to the public. Include an example of a situation presented to you and the steps you took to educate the members of the public to resolve the issue.

2) The class specifications identify education, state service or general experience, or a combination of those features as the qualifications for the position.

How do you meet these requirements?3) What courses / classes / projects / experiences of your education align with the desirable qualifications of this position?

Explain what Public Information Investigation skills you gained during these courses / classes / projects / experiences?