University Staff
Description
University of Colorado Anschutz Medical Campus
Department : Community Practice
Job Title : Patient Services Representative I-II - Multi Specialty, Highlands Ranch
Position #00813185 : - Requisition # : 30705
Job Summary :
The Patient Services Representative I is responsible for providing efficient, effective, quality customer service through a variety of duties including, but not limited to, patient check-in, registration, scheduling, exam preparation, outbound calling, and some referral management.
They comply with established company policies and procedures, HIPAA Privacy Rules and University of Colorado School of Medicine Confidentiality Policy.
The Patient Services Representative I ensures clear and timely communication including patient appointment status to clinical department(s).
Key Responsibilities :
- Acknowledges and welcomes patients and visitors; sets the tone for a positive experience
- Checks patients in and out for appointments, schedules follow-up appointments at time of discharge
- Verifies patient and insurance information, while accurately documenting necessary modifications into the Electronic Health Record (EPIC)
- Answers multiple phone lines in order to fulfill patient needs over the phone
- Monitors provider schedules daily to ensure that all open appointment slots are filled same day and schedules are free of roadblocks
- Reviews the Daily Appointment Report three to five days in advance for patient appoints to ensure referral accuracy
- Collects patient copays and balances drawer daily
Work Location :
Onsite - this role is expected to work onsite and is located in Highlands Ranch, Colorado.
Why Join Us :
The University of Colorado offers a comprehensive benefits package that includes health insurance, life insurance, retirement plans, tuition benefits, ECO pass, paid time off - vacation, sick, and holidays and more.
To see what benefits are available, please visit : https : / / www.cu.edu / employee-services / benefits-wellness .
Diversity and Equity :
The University of Colorado Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff.
The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities, persons within the LGBTQ+ community and all veterans.
The University of Colorado is committed to diversity and equality in education and employment.
Qualifications :
Minimum Qualifications :
Patient Services Representative I :
- High school diploma or GED
- 2+ years of patient / client-facing experience
Patient Services Representative II :
- High school diploma or GED
- 3+ years of patient / client-facing experience
- A combination of education and related technical / paraprofessional experience may be substituted on a year for year basis.
Preferred Qualifications :
- College graduate
- Medical office experience
- EPIC experience
- MS Office experience
- Bilingual, Spanish-speaking
Conditions of Employment :
- Current Basic Life Support (BLS) for Healthcare Providers issued by American Heart Association or American Red Cross healthcare provider level CPR certification or certification within 90 days of hire
- Complies with applicable University of Colorado School of Medicine, Community Practice mandatory education and training
- Maintains all required licensure and certifications for position
- Must be able to work in-person
- Must be able to travel to alternate locations as assigned
Knowledge, Skills and Abilities :
- Strong organizational and personal skills; must have strong work ethic
- Strong communication skills, both written and verbal
- Ability to maintain a positive attitude with clients, employees, and management
- Ability to work quickly - individually and as part of a team
- Ability to read, analyze, and interpret policies, documents, and regulations
How to Apply :
For full consideration, please submit the following document(s) :
- A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position
- Curriculum vitae / Resume
- Three to five professional references, including name, address, phone number (mobile number if appropriate), and email address
Questions should be directed to : Lee Elson, [email protected]
Screening of Applications Begins :
Immediately and continues until position is filled.
Anticipated Pay Range :
The starting salary range (or hiring range) for this position has been established as
Patient Services Representative I : $37,920 to $43,992
Patient Services Representative II : $48,396 to $56,143
The above salary range ( or hiring range ) represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.
This position may be eligible for overtime compensation, depending on the level.
Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.
Total Compensation Calculator : http : / / www.cu.edu / node / 153125
ADA Statement :
The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process.
To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.
Background Check Statement :
The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors.
To assist in achieving that goal, we conduct background investigations for all prospective employees.
Vaccination Statement :
CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine preventable diseases . If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively.
In addition, if you work in certain research areas or perform certain safety sensitive job duties, you must enroll in the occupational health medical surveillance program .
Application Materials Required : Cover Letter, Resume / CV, List of References
Job Category
Administrative Support and Related
Primary Location
Aurora
Department : U0001 Anschutz Med Campus or Denver - 21973 - SOM-DEAN DO CPD - ORTHOPEDICS
Schedule
Full-time
Posting Date
Oct 18, 2023
Unposting Date
Ongoing
Posting Contact Name : Lee Elson
Posting Contact Email : [email protected]
Position Number : 00813185
Patient Services Representative - ENT, Highlands Ranch
Job Title: Patient Services Representative I-II - Otolaryngology. The Patient Services Representative is responsible for providing efficient, effective, quality customer service through various duties including, but not limited to, patient check-in, registration, scheduling, exam preparation, outbou...
Patient Services Representative I-II Dermatology, Aurora
Collects patient copays and balances drawer dailyWork Location:OnsiteWhy Join Us:Why work for the University?Medical: Multiple plan optionsDental: Multiple plan optionsAdditional Insurance: Disability, Life, VisionRetirement 401(a) Plan: Employer contributes 10% of your gross payPaid Time Off: Accru...
Patient Services Representative I-II - OBGYN, Central Park
Job Title: Patient Services Representative I-II - OBGYN, Central Park. The Patient Services Representative is responsible for providing efficient, effective, quality customer service through a variety of duties including, but not limited to, patient check-in, registration, scheduling, exam preparati...
Patient Services Representative I-II - OBGYN, East Denver
Job Title: Patient Services Representative I-II - OBGYN, East Denver. The Patient Services Representative is responsible for providing efficient, effective, quality customer service through a variety of duties including, but not limited to, patient check-in, registration, scheduling, exam preparatio...
Lead Patient Services Representative - Community Practice, Primary Care
The Lead Patient Services Representative is responsible for providing efficient, effective, quality customer service through various duties including, but not limited to, patient check-in, registration, scheduling, exam preparation, outbound calling, and some referral management. Job Title: Lead Pat...
Lead Patient Services Representative - Community Practice, Primary Care
The Lead Patient Services Representative is responsible for providing efficient, effective, quality customer service through various duties including, but not limited to, patient check-in, registration, scheduling, exam preparation, outbound calling, and some referral management. Job Title: Lead Pat...
Patient Services Representative I-II – Dermatology, Aurora
Patient Services Representative I-II – Dermatology, Aurora -34913University Staff. Job Title: Patient Services Representative I-II – Dermatology, Aurora. The Patient Services Representative is responsible for providing efficient, effective, quality customer service through a variety of duties includ...
Patient Access Representative II
To schedule patient appointments for physician and ancillary services. Schedules patient appointments for physician and ancillary services in a timely and accurate manner. To accurately collect all necessary patient demographic and insurance information. To maintain communications with both patients...
Phlebotomist Patient Services Representative
The Phlebotomist Patient Services Representative II (PSR II) represents the face of our company to patients who come in, both as part of their health routine and for insights into life-defining health decisions. The PSR II has direct contact with patients and creates an atmosphere of trust and confi...
Outside Services-University of Denver Golf Club at Highlands Ranch
University of Denver Golf Club at Highlands Ranch is an 18-hole, semi-private golf club featuring a Hale Irwin designed championship golf course. The Golf Outside Services positions are non-benefited, part-time and not to exceed 1,000 hours in a calendar year. The University of Denver prohibits disc...