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Support Specialist

VirtualVocations
Tamarac, Florida, United States
Full-time

A company is looking for a Support Specialist I - Back Office.Key Responsibilities : Serve as the primary point of contact for customers, responding to chats, emails, and callsMaintain expertise in the back office transaction management platform and assist customers with configuration and execution of tasksEscalate product issues and advocate for clients through resolution, while recording customer interactions in the ticketing systemRequired Qualifications : Four-year technical degree or 2-4 years of related experienceExperience with accounting concepts and practicesFamiliarity with SaaS solutions and enterprise-level customersGeneral understanding of the Real Estate Industry preferredAdaptable to change and able to quickly learn new tools and technologies

30+ days ago
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