serp_jobs.error_messages.no_longer_accepting

Desktop Support Engineer

TECEZECambridge, MA, US

job_description.job_card.variable_days_ago

serp_jobs.job_preview.job_type

serp_jobs.job_card.full_time

job_description.job_card.job_description

Responsibilities

Conduct support operations on day-to-day basis
Candidate should have 4+ years of experience in desktop support / end user support
In cooperation with Infrastructure operations and engineering teams, perform actions to maintain Service Level Objectives as well as security and compliancy tasks
End user / Desktop support, hands & eye support in server room or data centre
Where agreed, participate to IT Compliance development for own area (Senior Engineer)
Where agreed, participate to Infra development within own area of expertize (Senior Engineer)
Where agreed, manage business integration with active communication, promotion and deployment of standard IT services, coordination of local key users and handling of possible local escalation cases on own responsibility area. (Senior Engineer)
Participation in the Duty Ring at sites / consolidated sites within two hours from home base, where applicable

Key contacts

End users, business key users and managers

Basic understanding on Servers & Storage, Communication Technology, and Managed Desktop Services Engineering and Operations teams

User Support team

Coordinate and cooperate with L2 internal teams

Experience will be needed in laptop deployment and configuration. Basic Imaging skills required, along with experience setting up iPads, and ticket queue assignments, spreadsheet experience helpful.

Seniority level

Associate

Employment type

Contract

Job function

Information Technology

Industries

Computer and Network Security

J-18808-Ljbffr

serp_jobs.job_alerts.create_a_job

Desktop Support Engineer • Cambridge, MA, US