Manager, Client Services

Job Description

Job Description

Job Title : Manager, Client Services

Work Location : New York, NY (Hybrid)

Start Date : ASAP

Recently named one of WorkLife's 50 Best Places to Work and one of Fast Company's Most Innovative Companies, Whalar Group is a global creator company on a mission to liberate the creative voice.

Creators are at the heart of everything we do! We are a curious, diverse team of 300 individuals around the world who are passionate about the Creator Economy.

• Our proximity, understanding, and trust of creators evolved into a first-of-its-kind creator ecosystem. Under Whalar Group, there are six companies : Whalar, a global creator agency;
• Whalar Talent, a full-service, 360 creator and talent management company; Foam, a suite of AI tools, templates, and services;

Moby Ventures, creator-centric venture studio; Umi Games, a groundbreaking gaming studio; and The Lighthouse, an IRL campus for creators.

About Client Services :

The Client Services team holds the ultimate responsibility for the creative output and flawless execution of our campaigns and programs.

With a comprehensive view over all aspects of collaboration, the team works with expert teams and specialist partners, both internally and externally, to bring a brand's creative vision to life.

The team has three core functions : overseeing campaigns, budgets, and timing across assigned programs; acting as the central resource to bring in the right expertise at the right time;

and facilitating retention and client satisfaction through excellent operational and servicing standards and quality creative output.

Here's what you'll do day-to-day :

• Project manage, organize and direct the day-to-day operations of campaign delivery. This includes : managing budgets, timelines, and supporting the team for creator sourcing, contracting, briefing and campaign management
• Manage, help to develop and mentor at least one Campaign Executive, supporting with career pathing and goal setting
• Lead or be an active participant on internal and external meetings, adding value with keen knowledge of the brand, roster of creators, strategy and campaign goals / KPIs

Here's what we're looking for :

• Have 4-5+ years' agency or brand experience, including team management
• Have strong detail-oriented communication, organizational and interpersonal skills
• Have a solid understanding of the social media advertising ecosystem and an insatiable appetite for learning about industry innovations
• Appreciate and understand the value of creativity
• Thrive in an environment where collaboration, flexibility and scrappiness are valued more than job titles, rigid structure and legacy ways of working
• Be a curious self-starter with a problem-solving mindset and a proactive 'can do' attitude
• Multiple languages is a plus

This hybrid role, based in Hudson Yards, NY, offers flexibility and collaboration, allowing you to choose any three days a week to work from our vibrant office.

Enjoy a collaborative environment with top-tier amenities, including beverages, snacks, and weekly happy hours, fostering productivity and camaraderie.

This position combines the best of both worlds, offering the freedom to balance in-office interactions with remote work flexibility.

The salary range for this role is $60,000 - $75,000 and serves as a general guideline reflecting the potential compensation for the role.

The final salary offer will be determined based on a comprehensive evaluation of factors such as the candidate's experience, expertise, alignment with the position's requirements, and ultimately budget approvals .

Our values :

At Whalar Group, diversity, equity, and inclusion (DEI) isn't just a statement, it's our collective strength. Our people are our superpower.

A diverse team and inclusive leadership have shaped Whalar Group since our inception in 2016, fueling a constant evolution of growth.

We champion a culture of respect and empathy, fostering a sense of belonging that transcends demographics. We hire individuals of all backgrounds and empower them to thrive, challenge stereotypes, and actively break societal barriers. Learn more.

The perks :

Whalar Group provides flexible benefits and collaborative work environments and experiences so employees can work productively in a setting that best and uniquely suits their needs.

• Medical, Dental, Vision
• 25 days of PTO + Sick days + Winter break
• Retirement planning with employer match
• Monthly phone / internet reimbursement
• Professional development stipend
• New joiner Home office allowance
• Fertility benefits
• Up to 16 weeks of paid parental leave
• Calm App subscription (Add up to 4 dependents)
• Volunteer days
• Identity theft protection & Legal assistance
• Company Paid Life & Disability Insurance
• Extra Voluntary Life Insurance Policy
• Voluntary Hospital and Critical Illness Insurance
• Voluntary Pet insurance
• Employee Resource Groups

Whalar Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Equal opportunity extends to all aspects of the employment relationship, including hiring, promotions, training, working conditions, compensation, and benefits.