Customer Service Representative Customer Service Representative - J & W CARSTAR Collision Repair Center
JOB SUMMARY
The Customer Service Representative (CSR) is responsible for establishing exceptional customers relationships and capturing customer sales (in-person and over the phone).
Additional duties include gathering prospect information needed to obtain the sale, providing general administrative support and maintaining the customer reception area / front office.
DUTIES / RESPONSIBILITIES
Greets all walk-in customers in a professional and courteous manner.
Answer and directs all phone traffic in a polite, courteous and cheerful manner.
Asks for the sale and / or attempts to schedule customers for an estimate to achieve a closing ratio of 75% (minimum).
Explain CARSTARs repair process, including insurance claims processing, payment procedures, repair techniques, repair needs and expected delivery date of repair.
Educate customers on CARSTARs CSI / NPS survey (kept informed, customer service, quality of repair and on-time delivery).
Schedule and record appraisal and delivery appointments.
Update and maintain the store scheduler with Office Manager.
Collect and record payment for completed repairs; may perform some A / R.
File repair order paperwork accurately or record in CARSTAR management system.
Provide customers with CARSTARs warranty information (5-Year and Limited Lifetime).
Perform follow-up sales calls on estimate quotes (unsold) within 48 hours.
Maintain the front office and customer reception areas.
Attend daily release meetings.
Other duties as assigned.
EXPERIENCE / SKILL REQUIREMENTS
2+ years of customer service experience required, preferably in a retail setting.
HS diploma or GED equivalent required; college degree preferred.
Excellent customer service, communication and negotiation skills. Able to relate well to a diverse customer base.
Call center sales experience (or equivalent sales experience) preferred.
Highly organized; ability to handle multiple concurrent assignments.
Proficient with Microsoft Office and POS / management systems.
Strong attention to details.
Punctual and professional appearance.
Ability to receive direction and work well with others.
Valid drivers license and insurable driving record.
PHYSICAL REQUIREMENTS
Essential physical requirements include :
Ability to stoop, bend and kneel, squat, kneel and pulling
Extended periods of kneeling, bending, squatting and stooping
Carry and lift heavy objects (up to 50lbs)
Standing, sitting and walking
Performing repetitive motions
WORK ENVIRONMENT
Exposure to :
Paint, fumes and particles
Dirt / Dust
Chemicals / Toxins
Varying heat / cold
Intermittent noise
All duties, responsibilities and experience are subject to change by location
Apply Now J & W CARSTAR Collision Repair Center
1100 Lafayette Ave
McMinnville, OR 97128
CENTER HOURS : OPEN NOW
M-F : 7 : 30 AM - 5 : 30 PM
Sat : 8 : 00 AM - 12 : 00 PM
Sun : Closed
Travel Physical Therapist (PT) - $1,360 per week in Mcminnville, OR
Please apply here or contact a recruiter directly to learn more about this position & the facility, and/or explore others that may be of interest to you. Coast Medical Service is a nationwide travel nursing & allied healthcare staffing agency dedicated to providing an elite traveler experien...
Travel Occupational Therapist (OT) - $1,867 to $1,925 per week in Mcminnville, OR
San Diego, CA, is looking to hire a Skilled Nursing Facility - SNF OT for a. Travelers that work with Pioneer Healthcare are provided with the best treatment from the friendliest staff, and provided with the best customizable pay packages. Your needs, your preferences, your pay packages, and your de...
Travel Speech Language Pathologist (SLP) - $1,576 per week in Mcminnville, OR
Please apply here or contact a recruiter directly to learn more about this position & the facility, and/or explore others that may be of interest to you. Coast Medical Service is a nationwide travel nursing & allied healthcare staffing agency dedicated to providing an elite traveler experien...
Customer Service Representative | Or | Mcminnville | 25 Nov 2021
Customer Service Representative **Customer Service Representative - J & W CARSTAR Collision Repair Center**. The Customer Service Representative (CSR) is responsible for establishing exceptional customers relationships and capturing customer sales (in-person and over the phone). Asks for the sale...
Customer Service Representative
Fortive Corporation and all Fortive Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, ...
Customer Service Representative
Under the general direction of the Station Manager and Area Manager, the Customer Service Representative assists in carrying out the company's day to day operations and is accountable for helping the company deliver on our commitment to provide superior customer service. Performs the Four Steps of C...
Lead Customer Service Representative - Full Time, Bonus Eligible!
There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers. This handwork requires eye-hand coordination, and may require climbing a ladd...
Customer Service Representative - State Farm Agent Team Member
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Establish customer ...
Customer Service Representative
CVS Health colleagues can initiate a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through myHR (1-888-694-7287, or through myLeave at myHR). CVS Health colleagues can initiate a request for a reasonable...
Remote Customer Service Representative
The Customer Service Representative Chat Specialist provides premium service and builds relationships with our customers through effective telephone, chat, email and social media correspondence. Customer Service - Candidate must have previous customer service experience in which they helped answer c...