Technical Business Analyst (Travel) - Boston, MA

Technical Business Analyst (Travel) - Boston, MA

Job no : 523455-B

To be considered for an interview, please make sure your application is full in line with the job specs as found below.

Brand : Product and Technology

Work type : Full time

Location : Massachusetts

Categories : Operations & Professional Services, Finance & Strategy, Information & Technology

Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, headquartered in Brisbane, Australia, has company-owned leisure and corporate travel business in 23 countries.

Our purpose is to open up the world for those who want to see.

About The Opportunity

The Technical Business Analyst will be responsible for the business and technical analysis of technical products and processes across the Corporate Traveler, FCM, and Leisure brands.

This role will require analysis of complex integrated platforms and their associated technical and business processes throughout the booking-to-invoice lifecycle.

Key Responsibilities

• Ability to assess and articulate goals and benefits of impacts
• Skilled at both business and systems gap analysis as well as building and articulating workflows
• Coordinates and has accountability for the successful completion of all aspects of assigned project work
• Can exercise independent judgment and take the lead role on mid-level projects with minimal direction from Supervisor
• Effectively facilitates meetings, demonstrates brainstorming / consensus building skills, and interacts with executive-level project sponsors
• Translates a problem statement into clear and concise User Stories and / or BRD’s
• Documents business requirements into technical requirements and keeps all documentation up to date
• Works effectively and individually with Technical and Non-Technical team members across Corporate Technology
• Basic understanding of each area's processes and ability to analyze how each area might be affected by a specific project or technical implementation
• Able to successfully demonstrate understanding of AgentPort on a profile level and how it interacts with Sabre
• Above average understanding of Sabre regarding creating bookings, shopping, faring, reading PNR, and queue history
• General understanding of all Corporate Technology systems and how they impact and interact with each other
• Ability to determine and document system, business, or development dependencies within any given project

Experience & Qualifications

• Can plan, organize, and structure work both independently and with a team
• Possesses strong analytical and evaluative skills
• Good written and oral communication skills
• Ability to multitask
• Good interpersonal and consultative skills
• Excellent attention to detail providing a high level of accuracy
• Strong MS Excel and Visio skills
• Technical skill sets such as Postman experience, API testing, Azure monitoring, and troubleshooting are a plus, but not mandatory

Work Perks! - What’s in it for you :

• Have fun : At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition : Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering.
• Use your smarts : Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel : We were founded by people who wanted to travel.
• Personal connections : We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion : Commitment to fair practices and inclusive recruitment protocols.
• A career, not a job : We offer genuine opportunities for people to grow and evolve.
• Giving Back : Proud Corporate Social Responsibility program supporting nominated charities.
• Many of our offices are Leadership in Energy and Environmental Design (LEED) Gold certified buildings.

Benefits Include :

• Paid Time Off *
• Up to 15 Vacation Days accrued per year
• 5 Sick Days accrued per year
• 3 Personal Days
• 1 Diversity Day
• 8 Recognized Holidays
• Health & Wellness Programs
• Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
• Flexible Spending Accounts
• Employee Assistance Program
• 401k program with partial match
• Tuition Reimbursement Program
• Global career opportunities in a network of brands and businesses

If this sounds like the opportunity you have been waiting for then APPLY NOW.

For this position, we anticipate offering an annual salary of $75,000.

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Flight Centre Travel Group USA is an equal opportunity employer committed to providing a barrier-free pathway throughout our recruitment process.

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