Commercial Operations Manager

Position Summary :

The Maintenance Operation Manager schedules and directs personnel and resources towards providing quality, safe, and cost effective service to clients.

Supports Divisional Team in estimating, budgeting, and client relations

Production Manager will approach all essential duties with the company’s four core values in mind.

QUALTY

EXCEED EXPECTATIONS

LONG TERM RELATIONSHIPS

SOLOS LOS MEJORES

Essential Duties & Responsibilities :

Client Service : 40% of the Time

Adhere to G&G’s Communication Promise

o If client contacts us BEFORE 2 : 00pm we will respond by 6 : 00pm on the SAME day

o If client contacts us AFTER 2 : 00pm we will respond by 10 : 00 am the NEXT day

Responsible for ensuring that job site’s quality and appearance meet client and company standards

Responsible for understanding client needs and ongoing communication with Account Managers.

Manage all activities involving landscape maintenance services, including the coordination of all materials, people, equipment and subcontractors required to produce a quality job

Consult with Account Managers prior to scheduled service in order to properly prepare specific action plan for service

Perform hands on work with crews as needed to meet work and scheduling demands

Employee and Safety Management : 30% of the Time

Understand new hire paperwork process and ensure accurate completion of all required items

Communicate with, counsel, train, discipline, develop, and review employees

Provide hands on training and support of crew personnel in areas such as proper operation of equipment, pruning techniques, safety, and quality standards

Prepare crews’ daily schedules, providing direction and goals to be accomplished, and emphasizing quality and efficiency of operations

Monitor safety record of crews and minimize accidents to personnel and equipment.

Keep emergency contact information up to date and available

Ensure crews are appropriately attired and groomed

Administrative & Financial : 20% of the Time

Manage and maintain all administrative and record keeping systems required including payroll and weekly schedules

Order materials needed for job and monitor costs and deliveries

Request purchase order prior to purchasing and use in accordance with company guidelines

Responsible for proper upkeep and maintenance, storage, use, and training required for company equipment

Implement and enforce policies and procedures as issued by management

Participate in end of month closing process.

Other tasks and duties, as assigned

Other Duties : 10% of the Time

Ensure vehicle cleanliness

Perform minor equipment repairs such as pull cord replacement, spark plug replacement, belt repair, and tension adjustments

Other duties as assigned

Qualification Requirements :

Knowledge, Skills & Abilities :

• Complete knowledge of division functions, geographic responsibilities and customer assignments
• Ability to operate various lawn care machinery including mowers, edgers, back pack blowers
• Commitment to providing exceptional customer service to managers, employees, and clients
• Solid knowledge of plant and turf identification and care, including some disease and insect knowledge
• Ability to use standard units of measure
• Basic math, including addition, subtraction, multiplication, division, area and square feet
• Excellent communication skills, both written and oral, of the English language
• Must possess a valid and current U.S. Driver’s License
• Supervisory skills
• Problem solving skills including reasoning and judgment
• Working knowledge of computer software (LMN and Microsoft Office), computer hardware and computer servers.
• Proficiency in or knowledge of using a variety of computer software applications, to include Microsoft Excel, Word, PowerPoint and Outlook.

Education and / or Experience :

Minimum of 4 years of hands-on field experience with 2 years of prior supervisory experience and / or

Two or four year degree in a landscape related degree, general degree with coursework in the landscape field or certification by a landscape association is preferred.