Financial Counselor - Pre-Registration HSD - FT - Day

Schedule :

Full time - 36 hours / week or greater

Shift :

First Shift (Days - Less than 12 hours per shift) (United States of America)

Weekly Work Schedule :

M-F days. This is a patient facing position and is NOT remote.

Job Information

Exemption Status : Non-Exempt

A Brief Overview

Under direction, responsible for reviewing and assisting uninsured and underinsured financially responsible parties to find appropriate sources to pay hospital bills.

The individual must professionally interact with patients, families, physicians, other staff members, insurance companies and employers to thoroughly and promptly research and identify potential third-party payer payment sources.

The goal of this role is to enhance customer satisfaction by eliminating or reducing financial concerns without interrupting the continuum of care.

Education Qualifications

• High School Diploma / GED Required
• Associate's Degree Preferred

Experience Qualifications

3 years Healthcare financial services, healthcare registration services or related healthcare experience. Required

Skills and Abilities

• Working knowledge of basic medical terminology. (Preferred proficiency)
• Detailed knowledge of major third-party billing and contract requirements. (Required proficiency)
• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or government regulations.

Superior written and oral communication skills. Ability to effectively present information and respond to questions from management, physicians, employees and the general public.

Required proficiency)

Exhibits a positive attitude with a professional and pleasant demeanor when communicating with all customers and providing information.

Required proficiency)

Keyboarding skill or typing skill of at least 30 wpm. (Preferred proficiency)

What you will do

• Researches and identifies potential payer sources for patients who are either uninsured or underinsured.
• Assists patients / guarantors with the completion of applications to qualify for government or non-government health coverage.

This can include but is not limited to : Medicaid, Medicare, COBRA, Disability.

• Identifies accounts which meet the criteria for referral to an outside vendor for review of coverage options and application completion.
• Completes timely monitoring and follow-up on patient accounts pending application outcome.
• Acts as a resource for patients, families and staff for anything coverage related.
• Completes thorough and timely documentation in patient accounts detailing assistance provided, progress and outcome.
• Understands federal laws relating to COBRA and State of Kansas laws related to Medicaid. Stays current with program and regulation changes by reviewing notices and bulletins.
• Ensures customer concerns are processed in compliance with organization's policies while maintaining the highest level of patient and employee rights, including confidentiality of patient information and personnel issues.
• Identifies and notifies management of customer service issues and potential process / system problems that cause billing and payment errors and assists in improvement implementation as requested.
• Completes the annual mandatory in-services and other conditions of employment requirements. Reads and comprehends correspondence from government and third-party payors to keep abreast of new regulations, policies and billing and payment requirements.
• Consistently uses diplomacy and respect both in person and when using the telephone, and performs effectively and professionally under stressful conditions.

Required for All Jobs

• Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health
• Performs other duties as assigned

Patient Facing Options

Position is Not Patient Facing

Remote Work Guidelines

• Workspace is a quiet and distraction-free allowing the ability to comply with all security and privacy standards.
• Stable access to electricity and a minimum of 25mb upload and internet speed.
• Dedicate full attention to the job duties and communication with others during working hours.
• Adhere to break and attendance schedules agreed upon with supervisor.
• Abide by Stormont Vail’s Remote Worker Policy and will review and acknowledge the Remote Work Agreement annually.

Remote Work Capability

Hybrid

Scope

• No Supervisory Responsibility
• No Budget Responsibility No Budget Responsibility

Physical Demands

• Balancing : Occasionally 1-3 Hours
• Carrying : Occasionally 1-3 Hours
• Climbing (Stairs) : Rarely less than 1 hour
• Driving (Automatic) : Rarely less than 1 hour
• Eye / Hand / Foot Coordination : Frequently 3-5 Hours
• Feeling : Occasionally 1-3 Hours
• Grasping (Fine Motor) : Frequently 3-5 Hours
• Grasping (Gross Hand) : Frequently 3-5 Hours
• Handling : Occasionally 1-3 Hours
• Hearing : Occasionally 1-3 Hours
• Kneeling : Rarely less than 1 hour
• Lifting : Occasionally 1-3 Hours up to 20 lbs
• Operate Foot Controls : Rarely less than 1 hour
• Pulling : Rarely less than 1 hour up to 20 lbs
• Pushing : Rarely less than 1 hour up to 20 lbs
• Reaching (Forward) : Occasionally 1-3 Hours up to 20 lbs
• Reaching (Overhead) : Occasionally 1-3 Hours up to 20 lbs
• Repetitive Motions : Frequently 3-5 Hours
• Sitting : Frequently 3-5 Hours
• Standing : Occasionally 1-3 Hours
• Stooping : Rarely less than 1 hour
• Talking : Frequently 3-5 Hours
• Walking : Occasionally 1-3 Hours

Working Conditions

• Combative Patients : Occasionally 1-3 Hours
• Infectious Diseases : Occasionally 1-3 Hours
• Noise / Sounds : Rarely less than 1 hour

Stormont Vail is an equal opportunity employer and adheres to the philosophy and practice of providing equal opportunities for all employees and prospective employees, without regard to the following classifications : race, color, ethnicity, sex, sexual orientation, gender identity and expression, religion, national origin, citizenship, age, marital status, uniformed service, disability or genetic information.

This applies to all aspects of employment practices including hiring, firing, pay, benefits, promotions, lateral movements, job training, and any other terms or conditions of employment.

Retaliation is prohibited against any person who files a claim of discrimination, participates in a discrimination investigation, or otherwise opposes an unlawful employment act based upon the above classifications.