Room Attendant
FUNCTION :
Responsible for providing clean and immaculate hotel guestrooms that meet the expectations of the guest and the established standards of the brand and company;
RESPONSIBILITIES :
- Ensures complete guest satisfaction.
- Responsible for investigating guest complaints.
- Responsible for follow-up with Guest complaints and requests.
- Responsible for providing clean guestrooms.
- Responsible for sweeping, scrubbing, waxing, and polishing floors within the guestrooms, and public areas of the hotel.
- Responsible for vacuuming hotel guestrooms.
- Responsible for emptying guestroom wastebaskets and clean ashtrays.
- Responsible for washing windows, mirrors, door panels, and sills.
- Responsible for replenishing guestroom amenities and supplies, i.e. tissue, soaps, shampoos etc.
- Responsible for ensuring that Quality Standards and Service are maintained for Property, Product and People.
- Responsible for ensuring that Quality Standards are met for brand expectations.
- Responsible for developing a critical eye for detail and perfection.
- Responsible for security of guestroom and its contents.
- Responsible for performing "other duties" as assigned by management
TECHNICAL EXPERIENCE :
- Must have basic knowledge of sanitation requirements / controls and applications of relevant chemicals.
- Must have knowledge of brand standards and Corporate policies applicable to housekeeping, especially those relating to safety and security of guest and hotel property.
- Must have the ability to stand, walk, bend, reach and move continuously to clean rooms
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