Internet Fulfillment Team Supervisor - Full-Time (Non-Seasonal - Evening Shift)
Job Description
Job Description
Do you love wine? We do! Gary's Wine & Marketplace, owned and operated locally, is one of the largest brick-and-mortar and internet wine retailers in the tri-state area.
At our stores, we offer one of the most extensive, competitively priced fine wine and cheese selections. We are well-known for our excellent, personable customer service and our knowledgeable wine staff.
We are seeking a dedicated and detail-oriented for a Full-Time, Non-Seasonal Role , as an Internet Fulfillment Team Supervisor to ensure our customers receive their orders flawlessly and on time.
Responsibilities :
- Team Management : Managing the internet fulfillment team during off-business hours.
- Evening Shift : Work from 3 PM to 11 PM.
- Efficient Order Processing : Accurately handles internet orders, ensuring all necessary documentation is completed promptly.
- Item Selection : Pull and prepare items for orders as requested.
- Wine Verification : Confirm that the correct vintage and type of wine is selected for each order.
- Packing and Shipping : Carefully pack, label, and ship orders to ensure safe and efficient delivery.
- Order Organization : Coordinate and manage pickup orders for a seamless customer experience.
- Transaction Management : Process customer transactions with precision, ensuring each customer is properly identified.
- Customer Data Management : Add new customer information or update existing data in Vision POS, while keeping our marketing department informed of any changes.
- Customer Correspondence : Communicate with customers to provide outstanding support, ensuring complete and timely resolution of any inquiries.
- Customer Service : Address and resolve customer service calls related to internet orders with professionalism and courtesy.
- Security : Arming and locking the building.
Requirements
- A strong sense of customer service
- Ability to lift 40 lbs.
- Must be 18 years of age
- Basic computer skills
Benefits
We offer medical, dental, and vision benefits, a retirement plan with company contributions, and a generous employee discount.
Retail hours include working on some weekends.
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