Job Title : Client Services - Customer Care Representative I
Job Location : Lenexa, KS, 66219
Job Duration : 3 Months
Additional Job Details : The shifts will be between 7am and 6 PM central time, M-F.
The training will be set for everyone the same at 8-5.
The length of assignment is 90 days
Job Description : Summary
- Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a routine
- complexity, while utilizing multiple customer communication channels, which may include voice, mail,
- email, chat, AI related inquiries, etc.
Duties and Responsibilities
- Supports assigned client group(s) performing routine complexity health related customer excellence activities.
- Typically makes routine outbound, health related customer calls following set scripts, procedures.
- Maintains complete customer / patient confidentiality for all health, personal and other customer information.
- Provides professional, respectful, customer excellence. Demonstrates caring and empathy when delivering sensitive health information.
- Effectively respond to all customer inquiries received by various digital methods including telephone, fax, email chat regarding reporting of patient results, inquiries of tests and
- services, concerns of service failures and other duties needed to provide superior service.
- Supports all client group(s) based on business needs.
Job Qualifications (Work Experience, Physical & Mental Requirements, Knowledge, Skills)
Required Work Experience :
1-year related customer service excellence experience.
Preferred Work Experience :
- Health care and laboratory related experience.
- Experience delivering customer service excellence and achieving productivity / accuracy / quality standards.
Physical and Mental Requirements :
- Consistent exceptional customer service, accuracy and quality focus required. Knowledge :
- N / A
- N / A
Skills :
- Prefer good digital skills computer (Outlook & Excel), phone systems, chat, automation, and AI.
- Continuous Improvement : Embrace and thrive in an environment of continuous improvement, innovation, and leveraging digital
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