Job Description
We are seeking a friendly and enthusiastic Customer Service Agent to join our team in Philadelphia, United States. As a Customer Service Agent, you will be the face of our company, providing exceptional support to our valued customers and ensuring their needs are met with professionalism and efficiency.
- Greet and assist customers in a friendly and professional manner, addressing their inquiries and concerns
- Handle customer interactions through various channels, including phone, email, and in-person
- Process customer transactions, orders, and requests accurately and efficiently
- Resolve customer complaints and issues with empathy and a focus on customer satisfaction
- Maintain detailed and accurate records of customer interactions and transactions
- Collaborate with team members to ensure smooth operations and excellent service delivery
- Stay updated on company products, services, and policies to provide accurate information to customers
- Identify and escalate complex issues to appropriate departments when necessary
- Contribute to a positive work environment by maintaining a professional and enthusiastic attitude
- Adapt to changing customer needs and company procedures with resilience and flexibility
Qualifications
- High school diploma or GED required
- Minimum of 1 year of customer service experience
- Strong communication skills, both verbal and written
- Proficiency in basic computer navigation and Microsoft Office applications
- Valid driver's license with a clean driving record
- Excellent problem-solving abilities and attention to detail
- Ability to work efficiently in a fast-paced environment
- Strong multitasking skills and ability to prioritize tasks
- Patience and empathy when dealing with challenging customer situations
- Ability to remain calm and professional under pressure
- Willingness to work flexible hours, including evenings and weekends as needed
- Additional languages are a plus but not required
Additional Information
About the department :
As a mobility service provider, our Branches & Operations division is the point of contact with our customers : whether by phone, app or directly in our SIXT branches.
This means : premium service directly to the customer, advice and sales in exchange and responsibility for the rental process of our premium fleet.
As part of a team, it is easier to explain our products, find the best solution for the customer and manage the day-to-day business.
About us :
We are a leading global mobility service provider with sales of €3.07 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 222,000 vehicles, the services of 1,500 cooperation partners and around 1.
5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations.
At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight.
Want to take off with us and revolutionize the world of mobility? Apply now!
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