Customer Service Representative

Integrity Staffing USA
Canby, OR
$19-$21 an hour
Permanent
Quick Apply

Job Opportunity : Customer Service Representative

A client of ours located in Tualatin is looking for a Customer Service Representative that can provide quality care and support to their vendors, property managers, and insurance agents.

About the Company : This company specializes in streamlining the property management and vendor credentialing process to help ease the challenges vendors face.

Permanent hire potential post-contract.

Responsibilities :

  • Responsible for collecting information and running background checks, COI tracking, W-9 verification, and TIN Checks.
  • Answer phone calls through contact center, assisting caller with their profile, subscription status, and any requirements they need to have in place.
  • Make outbound calls to customers who left voicemails.
  • Follow-up with customers about their expired subscriptions.
  • Follow-up with customers about their enrollment verifications via phone and emails.
  • Answer customer emails by solving their problems and responding in a helpful and courteous manner.
  • Respond to customer chats, answer their questions and help them solve problems.
  • Additional responsibilities as assigned.

Requirements :

  • 1-2 years of experience working in Customer Service or a Call Center
  • Bilingual preferred Fluent in English / Spanish
  • Basic computer knowledge and experience using Microsoft Word, Excel, and Outlook
  • Basic level of experience with email and chat technologies
  • Solutions oriented with strong and creative critical thinking skills
  • Able to troubleshoot, problem solve, make logical decisions, and set priorities
  • Able to work effectively under pressure
  • Ability to work in a fast-paced, metric-driven environment with the ability to multi-task
  • Strong written and verbal communication skills
  • Strong interpersonal skills including active listening, providing and receiving feedback, setting expectations, etc.

Schedule : Monday Friday, 8 : 30am to 5 : 00pm

Pay : $19 to $21 / hour depending on experience

Benefits :

  • Medical Insurance including HSA Option
  • Dental Insurance
  • Vision Insurance
  • Free STD & LTD Insurance
  • Free Basic Life Insurance
  • Paid Time Off
  • 7 paid holidays per year
  • 401(K)
  • Maternity Leave
  • Employee Assistance Program Contact us at (503) 692-1300 or email [email protected] to connect with our seasoned professionals.
  • 4 days ago
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