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HVAC Service Technician

HVAC Service Technician

Delaware Heating & Air ConditioningNewark, DE, US
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Job Description

Job Description

We are looking for a self-starter Service Technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

Responsibilities

  • Provide service and customer support during field visits or dispatches
  • Tie workflow to schedule
  • Manage all on-site installation, repair, maintenance and testing tasks
  • Diagnose errors or technical problems and determine proper solutions
  • Produce timely and detailed service reports
  • Document processes
  • Operate vehicle in a safe manner and use field automation systems
  • Follow all company’s filed procedures and protocols
  • Cooperate with the team and share information across the organization
  • Comprehend customer requirements and make appropriate recommendations / briefings
  • Build positive relationships with customers
  • Keep proper stock and inventory of parts

Requirements

  • Participate on rotating on call schedule for weekends
  • Proven field service experience
  • Ability to troubleshoot, test, repair and service HVAC equipment
  • English literacy
  • Minimum of 6 months experience
  • High School Diploma
  • Valid Drivers License and good driving record

    • Top Pay, great health benefits, 401k employer matching, Vacation

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