Director 2 - Facilities Operations

Director of Soft Services

Sodexo's Corporate Services Division is seeking a Director of Soft Services to lead the mobilization and delivery of soft services for a newly acquired life sciences site in Grand Island, NY. This leader will oversee the transition and day-to-day management of janitorial, landscaping, pest control, and other soft services to ensure operational excellence and a world-class workplace experience. The Director will drive service quality, compliance, and consistency across all soft service operations, managing both self-performed and contracted teams. Acting as the primary liaison between the client, service partners, and internal leadership, this role requires exceptional organizational, financial, and stakeholder management skills.

Sodexo provides our corporate service partners with a diverse range of food services and integrated facilities management possibilities. From restaurants to delivery options, to streamlined operations and cutting-edge technology, Sodexo creates a safe, vibrant, and eco-friendly workplace.

What You'll Do

• Lead the mobilization, integration, and management of all soft services, ensuring seamless service delivery, compliance, and operational readiness.
• Oversee self-delivered and contracted services including janitorial, landscaping, pest control, waste management, and mailroom operations.
• Develop, implement, and monitor service level agreements (SLAs) and key performance indicators (KPIs) to ensure consistent, high-quality outcomes.
• Manage budgets, forecasts, and financial performance, ensuring efficient resource allocation, cost control, and financial transparency.
• Partner with procurement and vendor management teams to identify, select, and align subcontractors to meet client and operational goals.
• Serve as the primary client contact for all soft services, maintaining strong relationships, ensuring alignment, and driving continuous improvement.

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include :

More extensive information is provided to new employees upon hire.

What You Bring

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Minimum Education Requirement - Bachelor's Degree or equivalent experience

Minimum Management Experience 5 years

Minimum Functional Experience 5 years