Talent.com
Facilities Account Director

Facilities Account Director

Keystone Management LLCAtlanta, GA, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Join the Keystone Community

We are changing the world, one world at a time, by providing various asset management and operations-oriented technical services such as building maintenance, preventive maintenance, project management, construction management, energy management, repairs, and troubleshooting of facility assets.

Account Director

Atlanta, GA-Midtown Salary- $115-$120k

Job Summary

The purpose of the Accounts Director position is to lead a team of Accounts Managers. The Accounts Director oversees multiple managers and client accounts across the United States. The Accounts Director also serves as the liaison between clients and Keystone Management, ensuring that projects meet client expectations and are delivered on time and within budget, while driving client satisfaction, revenue growth, and operational efficiency.

Essential Job Duties and Responsibilities

Team Leadership and Management

  • Lead, mentor, and motivate a team of account managers.
  • Foster a culture of collaboration, accountability, and excellence by providing guidance and support to team members.
  • Set clear performance goals and objectives in line with overall company goals for the team and individual managers.
  • Visit work sites at least quarterly to meet with leadership and team.
  • Conduct performance reviews based upon preset goals and objectives.
  • Provide constructive feedback to facilitate professional growth and development.

Client Relationship Management

  • Serve as primary point of contact for key client accounts.
  • Build and maintain strong relationships by understanding client business needs, goals, and challenges.
  • Develop tailored solutions and strategies.
  • Solicit clients feedback on services; troubleshoot identified and potential problems and concerns.
  • Participate in client meetings to report on assignment and project updates.
  • Visit accounts, in person, at least quarterly, to meet with clients.
  • Work in partnership with 3rd party suppliers and service providers to ensure client expectations are met.
  • Proactively identify opportunities to exceed the client's expectations.

    • Account Planning and Strategy

  • Develop and implement strategic account plans to drive growth, retention and profitability.
  • Conduct regular account reviews and visits to assess performance, identify areas for improvement, and address any issues or concerns.
  • Work closely with cross-functional teams, including human resources, recruiting, and accounts support to align strategies and initiatives with client objectives.
  • Stay abreast of industry trends, market developments, and competitive landscape to inform account strategies and initiatives.
  • Fill in when there are gaps in leadership on accounts to ensure the operations continue to run smoothly.

    • Financial Management

  • Monitor account budgets, forecasts, and expenditures to optimize resource allocation.
  • Identify opportunities for cost savings, efficiency improvements, and revenue enhancement within client accounts.
  • Collaborate with finance and accounting teams to ensure accurate billing, invoicing, and financial reporting.

    • Risk Management and Compliance

  • Ensure compliance with company policies, procedures, and industry regulations.
  • Identify and mitigate risks associated with client accounts, such as contract disputes, or financial discrepancies.
  • Address any compliance or regulatory issues in a timely and effective manner.
  • Ensure operational compliance with all appropriate laws and policies (including OSHA safety practices and procedures.)

    • Knowledge, Skills and Education

  • Bachelor's degree in business administration, Communications and Public Relations
  • Preferred master's degree and proven client relations success
  • 7 to 10 years of Facilities Management experience
  • High Proficiency in MS Programs (Outlook, Excel, PowerPoint and Word)
  • Strong understanding of facility management standards, business operations and regulatory requirements
  • Strategic thinker with the ability to develop and execute account plans and initiatives

    • Supervisory Responsibilities / Level of Supervision

  • This position has supervisory responsibility exempt level employees.
  • This position will contribute to employee life-cycle decisions.
  • This position will focus on Account Manager successful performance and growth.
  • Evaluation based on the successful performance of essential job duties and responsibilities and achievement of goals.

    • Attributes for Success

  • Work collaboratively with others, share information, communicate clearly and professionally with leadership, team members and vendors
  • Client driven
  • Relationship and network builder
  • Adept at conflict management
  • Problem solver
  • Flexible and reliable
  • Patience
  • Positivity
  • Innovative
  • Prepared and calm under pressure

    • Working Conditions and Physical Requirements

    This is a full-time position. Out of State travel 25 30%. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions / requirements of the job. Additional requirements are as follows :

  • Ability to stand for long periods
  • Ability to walk long distances
  • Ability to walk on levels, uneven and slippery surfaces
  • Ability to operate office equipment, computer and tools
  • Correctable vision and hearing
  • Ability to periodically lift, drag, carry and push equipment, tools and supplies up to 50 pounds
  • Ability to drive a vehicle

    • Security Requirements

  • Pass a Keystone Management background check
  • Pass a Federal Aviation Administration background check
  • Pass a driving history check
  • Possess a current driving license
    • serp_jobs.job_alerts.create_a_job

    Account Director • Atlanta, GA, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Sales Account Executive - Remote

    Sales Account Executive - Remote

    Riverside PaymentsGriffin, Georgia, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Job Summary Riverside Payments is one of the largest and fastest growing merchant services companies in the nation.We give businesses the ability to accept debit and credit cards as a form of payme...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Facilities Coordinator

    Facilities Coordinator

    ACS Air Conditioning Specialist IncCovington, GA, United States
    serp_jobs.job_card.full_time
    Plumbing Service Technician - Greensboro, Milledgeville, Covington, Lake Oconee areas.We are seeking experienced Service Plumbing Technicians to join our teams in the Lake Oconee, GA & Covington, G...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Director, Business Development - Community Accounts

    Director, Business Development - Community Accounts

    VisaAtlanta, GA, United States
    serp_jobs.job_card.full_time
    Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Director of Engineering (Payments)

    Director of Engineering (Payments)

    VirtualVocationsAtlanta, Georgia, United States
    serp_jobs.job_card.full_time
    A company is looking for a Director of Engineering (Payments).Key Responsibilities Lead engineering teams for the Payments vertical, ensuring timely and high-quality project delivery Build relat...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Director, Facilities - The Battery Atlanta

    Director, Facilities - The Battery Atlanta

    Atlanta BravesAtlanta, GA, US
    serp_jobs.job_card.full_time
    Enhance property value by providing management of engineering staff and third-party contracts, including Janitorial, Landscape, Mechanical, Plumbing and Vertical Transportation.Director of Faciliti...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Facilities Coordinator

    Facilities Coordinator

    Madison Telecommunications IncCartersville, GA, United States
    serp_jobs.job_card.full_time
    MVR Requirements for all driver's .Technicians install and service telephone, security, video, and internet systems, troubleshoot issues, and educate customers. Work Type : In-person only (remote w...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Texas Account Director

    Texas Account Director

    VirtualVocationsLawrenceville, Georgia, United States
    serp_jobs.job_card.full_time
    A company is looking for an Account Director to join their leadership team remotely.Key Responsibilities Build long-term trusting relationships with clients and present the company to potential c...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Facilities Director

    Facilities Director

    VirtualVocationsLawrenceville, Georgia, United States
    serp_jobs.job_card.full_time
    A company is looking for a Talent Community Facilities Director.Key Responsibilities Direct facility management staff to meet service levels and budget requirements Review strategic plans and st...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Director, RE and Facilities

    Director, RE and Facilities

    HD SupplyAtlanta, GA, US
    serp_jobs.job_card.full_time
    Oversee the planning and execution of strategic expansion and market penetration through real estate development and acquiring of sites in assigned division. Major Tasks, Responsibilities, and Key A...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Director of Product Development

    Director of Product Development

    Boxercraft Inc.Mableton, GA, US
    serp_jobs.job_card.full_time
    NG Labs - Boxercraft Division is a dynamic and growing small-to-midsized apparel company with multiple product lines across diverse distribution channels. From licensed sportswear to fashion-forward...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Director of DER Programs

    Director of DER Programs

    VirtualVocationsAtlanta, Georgia, United States
    serp_jobs.job_card.full_time
    A company is looking for a Director of Distributed Energy Resources.Key Responsibilities Develop and execute long-term strategies to position the company as an industry leader Collaborate with l...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Mid-Market Account Director

    Mid-Market Account Director

    VirtualVocationsAlpharetta, Georgia, United States
    serp_jobs.job_card.full_time
    A company is looking for a Mid-Market Account Director.Key Responsibilities : Establish and cultivate strong relationships with existing customers to understand their needs Collaborate with the t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Senior Account Director

    Senior Account Director

    VirtualVocationsNorcross, Georgia, United States
    serp_jobs.job_card.full_time
    Key Responsibilities Prospecting, building pipeline, and selling cloud-based spend management solutions Engaging with C-level professionals to position strategic value and lead large deals to cl...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Director - Facilities

    Director - Facilities

    Piedmont HealthcareCartersville, GA, US
    serp_jobs.job_card.full_time
    Job Purpose : Directs and coordinates planning, budgeting, and operational functions of facilities and support services.Oversees all assigned departments. Assures compliance with all federal, state, ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Account Director

    Account Director

    VirtualVocationsAtlanta, Georgia, United States
    serp_jobs.job_card.full_time
    A company is looking for an Account Director to join their leadership team remotely.Key Responsibilities Build long-term trusting relationships with clients and present the company to potential c...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Director of Strategic Accounts

    Director of Strategic Accounts

    VirtualVocationsDecatur, Georgia, United States
    serp_jobs.job_card.full_time
    A company is looking for a Director of Strategic Account Management.Key Responsibilities Own and drive client renewals, retention, and net retention targets for US / Canada enterprise accounts Dev...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Facilities Maintenance Account Director

    Facilities Maintenance Account Director

    Keystone Management LLCAtlanta, GA, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Join the Keystone Community We are changing the world, one project at a time, by providing various asset management and operations-oriented technical services such as building maintenance, preventi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Director of Account Management

    Director of Account Management

    VirtualVocationsDecatur, Georgia, United States
    serp_jobs.job_card.full_time
    A company is looking for a Director of Account Management to lead the account management team and enhance customer relationships. Key Responsibilities Lead and mentor the account management team t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30