Director of RWD Business Development

San Francisco, CA - Remote (within location)

At Citizen, we have a singular mission : to improve the lives of the 350 million+ people suffering from rare and complex conditions.

Leveraging our AI-powered data platform, we empower patients with seamless access and control over their health data that they can share across our multi-sided ecosystem with caregivers, providers and researchers to illuminate better treatment and support options, while bringing therapies to patients faster.

We support thousands of patients, work with a rapidly growing network of patient advocacy organizations, and innovate with leading biopharma organizations to accelerate therapies, always ensuring patients remain at the center.

All potential applicants are encouraged to scroll through and read the complete job description before applying.

We are a team of patients, caregivers, researchers and builders who have had first-hand experience across the spectrum of rare disease.

Led by a seasoned founding team with a history of successful exits in healthcare and consumer startups, and supported by top-tier investors, we are a close-knit, mission-driven group seeking exceptional talents to join us.

The Role :

We are seeking our first sales and business development hire to work closely with our Chief Business Officer and founding team to drive revenue and new business for the company.

As a founding member of the sales team, you will be instrumental in securing strategic biopharma clients, developing and maintaining a pipeline of our most strategis accounts, supporting the growth of the team including internal sales and reporting processes, and serving as a player-coach to new members by leading through example.

Your territory will be global with a focus on key target accounts within rare diseases across neurology, cardiology, neuromuscular and hematological conditions, among others.

Your insights from your continuous engagements with life sciences partners and customers will serve as an important input to our strategic priorities, product roadmap and go-to-market strategy.

You have at least 7+ years of experience selling into life sciences and are comfortable in a start-up environment. You have familiarity with the real world data and evidence space, have worked in the rare disease space, and have sold into both early stage biotechs and big pharma across R&D, clinical development, medical affairs and post-marketing teams.

This is a full-time hybrid role based out of San Francisco, CA.

Responsibilities

• Build and nurture relationships with key stakeholders in rare disease biotech and pharmaceutical companies. Disease areas of focus can include cardiomyopathies, neuromuscular, hematology and immunology.
• Identify and pursue new business opportunities to expand Citizen Health's market presence in rare disease drug development.
• Develop and implement strategies to achieve sales targets and drive revenue growth.
• Dynamically present Citizen offerings to customers with a strong understanding of the product, including at conferences and industry events.
• Support recruitment and training of new members of the sales team.
• Collaborate with and provide guidance and support to ensure team members meet or exceed their individual sales goals.
• Foster a collaborative and results-driven team culture.

Collaborate with the marketing team to create compelling sales materials and campaigns.

• Maintain strong relationships with existing clients to ensure customer satisfaction and expansion of revenue opportunities across new use cases and clinical programs.
• Gather customer feedback to inform product development and improve service offerings.
• Act as a trusted advisor to clients, providing insights and solutions to meet their needs.
• Embrace a hands-on, proactive approach to problem-solving and decision-making.
• Demonstrate flexibility and adaptability in a fast-paced, dynamic work environment.

Qualifications

• Proven track record of successfully building partnerships in the rare disease biotech and pharmaceutical industry.
• Bachelor’s or Master’s degree in Business, Marketing, Life Sciences, or a related field.
• 7+ years of sales experience, with a focus on selling to biotech and pharmaceutical companies.
• Strong understanding of the biotech and pharmaceutical market, including key players, trends, and challenges.
• Experience working in real world data and evidence, rare diseases, clinical trials and post-marketing settings.
• Experience selling into both biotech and pharma customers at the executive level.
• Excellent communication, presentation and interpersonal skills, with the ability to build rapport with clients and team members.
• Demonstrated ability to think strategically and execute effectively.
• Experience working in a startup environment is highly desirable.
• Ability to work independently and as part of a team, with a strong sense of ownership and accountability.
• Willingness to travel as needed (as much as 50% over time) to meet with clients and attend industry events.

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