Associate Field Service Technician

Additional Location(s) : US-LA-New Orleans; US-LA-Baton Rouge; US-TX-Houston

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges.

With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing whatever your ambitions.

About the Role :

The Associate Field Service Technician is an entry level Field Service Technician (FST) position. The Associate will be responsible for learning, developing and also performing customer support, on-site installation, and service and repair of complex Laser and light-based medical equipment.

Interested in hearing from a Field Service Technician at Boston Scientific? Check out our video, featuring Bob, to learn more about the role :

The selected candidate will manage designated territory and the surrounding area (Gulf Coast territory) . Travel to surrounding areas will be required.

This candidate will train with a Senior or Lead Field Service Technician and this will require travel to that FST’s geography.

Once trained, the Associate FST will work independently in their own territory / geography, relying on their Senior or Lead Field Service Technician (FST) for direction and support.

Your Responsibilities will Include :

• Instruct customers on system operation and maintenance.
• Act as company liaison with customers for administrative and technical matters.
• Address problems of diverse scope as a Field Service Technician.
• Exercise judgment in selecting methods and techniques for solutions within defined practices and policies.
• Perform service activities including maintenance, modification, recalibration, and repair of Boston Scientific's Capital Equipment and accessories both in the field and in-house, as well as third-party capital equipment.
• Report all service activities using dedicated forms.
• Ensure customer satisfaction with BSC equipment and service.
• Adhere to applicable standard operating procedures to meet quality and regulatory commitments of Boston Scientific.

Required Qualifications

• High School or equivalent and 0-2 years educational, internship or related experience
• Experience in analog and digital electronic circuitry

Preferred Qualifications

• AS / BS degree in electronics or equivalent with a minimum of 1 year experience in electronic system troubleshooting.
• Experience with lasers and optics is a plus.
• Coursework in Laser Technology and Optics is highly desirable.
• Certification in assigned area preferred.
• Must have good communication skills and the ability to deal effectively with customers.

Requisition ID : 586777

Among other requirements, Boston Scientific maintains specific prohibited substance testing requirements for safety-sensitive positions.

This role is deemed safety-sensitive and, as such, candidates will be subject to a drug test as a pre-employment requirement.

The goal of the drug testing is to increase workplace safety in compliance with the applicable law.

Boston Scientific maintains a prohibited substance free workplace. Pursuant to Va. Code 2.2-4312 (2000), Boston Scientific is providing notification that the unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in the workplace and that violations will result in disciplinary action up to and including termination.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and / or health care centers, require acceptable proof of COVID-19 vaccination status.

Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment.

Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements.

As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.