Implementation Manager 1 - Group Insurance (Remote)

At The Standard, you’ll join a team focused on putting our customers first.

Our continued success is driven by a high-performance culture. We’re looking for people who are collaborative, accountable, creative, agile and are driven by a passion for doing what’s right across the company and in our local communities.

We offer a caring culture where you can make a real difference, every day.

Ready to reach your highest potential? Let’s work together.

• Please note : There is one position posted in multiple locations.
• This is an individual contributor position.

Job Summary :

As an implementation manager 1 you’ll guide new clients in post-sales processes by developing and executing client-specific implementation strategies & projects.

Principal Duties & Responsibilities :

Drive and develop the process of creating a customized implementation plan for each new national, mid-market, or regional client.

Identify and resolve unique implementation transition issues.

Be the main point of contact for internal and external needs related to implementation such as answering questions, providing needed documents, orchestrating internal process changes, systems guidance, etc.

Gain insight into the client’s culture, priorities, and goals in order to provide customized approaches to their needs and pass forward that understanding to account managers who will hold the accounts in the future.

Facilitate development of employee communications.

Coordinate and manage multiple projects with conflicting and demanding time constraints while meeting changing priorities and deadlines.

Partner with Implementation leadership to drive operational efficiencies and results.

Develop and recommend workflow improvements.

Perform meeting preparation activities and present information to customers for finalist meetings and implementation presentations.

Improve the onboarding experience using LEAN problem-solving techniques.

5-15% business travel per year

Job Specifications :

Education : Bachelor's degree in business, communications, or other applicable and / or related field is preferred, but not required.

Three (3) to Five (5) years of progressive insurance experience with an emphasis in project management, benefits administration, large case management, and enrollment technology.

Experience with direct client interaction (including HR Departments and brokers) is highly preferred, but not required.

Insurance product expertise and the ability to learn new products.

Strong attention to detail, planning, prioritizing, decision-making, and organization skills.

Strong project management skills and a proven ability to multi-task effectively.

Excellent customer service skills.

Proven ability to quickly respond to changing circumstances and expectations.

Excellent interpersonal and communication skills with the ability to interface with various levels of management and leadership.

LI-remote

Please note - the salary range for this role is listed below. In addition to salary, our package includes incentive plan participation and comprehensive benefits including medical, dental, vision and retirement benefits, as well as an initial PTO accrual of 164 hours per year.

Employees also receive 11 paid holidays and 2 wellness days per year.

Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on various factors, including individual and organizational performance.

Salary Range :

$72,750.00 - $106,500.00

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Equities, Inc.

and StanCorp Investment Advisers, Inc., marketed as The Standard, are Affirmative Action / Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability, or veteran status or any other condition protected by federal, state or local law.

The Standard offers a drug and alcohol free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on Standard property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited.

The Standard requires a criminal background investigation, employment, education and licensing verification as a condition of employment.

All employees of The Standard must be bondable.