Retail Store Manager (Full Time) Tropical Shell & Gifts in Key West, FL at Historic Tours of America, Inc Location :
Experience :
Not Specified Job Description
Job Summary
The Retail Store Managers responsibilities include :
- Manage and supervise the staff to achievea high level of customer service and sales goals; plan and organize workloads and staff assignments / schedules to ensure most efficient use of staff;
- participate in the interview and approval process; train, counsel, motivate, communicate job expectations, and evaluate assigned staff;
conduct annual performance evaluation with staff, review progress and direct changes as needed ; give recommendations on advancements and disciplinary actions.
Report and coordinate responses with the Retail Operations Manager or theRetail General Manager, in his / her absence on employee relations issues such as severe employee complaints, harassment allegations and civil rights complaints.
- Follow company policy and procedures to terminate employees.
- Ensure compliance to all Historic Tours of America, Inc (HTA) policies, procedures and programs.
- Initiate, process and review all assigned reports and paperwork promptly and accurately; assure proper approvals have been acquired when required.
- Monitor merchandise inventory for acceptable levels.
- Accountable for security of merchandise inventory, monies / receipts, equipment and property.
- Knowledgeable of store budget numbers, daily sales and sales quotas.
Job Requirements
- High degree of self-motivation and the ability to work independently and as a team memberwithin the scope of established rules and regulations.
- Knowledge of principles and methods for promoting, and selling products or services. This includes marketing strategy and tactics, sales techniques, and sales control systems.
- Knowledge of principles and processes for providing customer and personal services, this includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, production methods, and coordination of people and resources.
- Knowledge of principles and procedures for personnel recruitment, selection, training, employee relations and investigation.
- Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
- Ability to make a budget, determine how money will be spent to get the work done, and accounting for these expenditures.
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