Regional Services Manager (Customer Service)

Who We Are

Johns Manville is a leading manufacturer and marketer of premium-quality insulation and commercial roofing, along with glass fibers and nonwovens for commercial, industrial and residential applications.

Our products are used in a wide variety of industries including building products, aerospace, automotive and transportation, filtration, commercial interiors, waterproofing and wind energy.

A proud member of the Berkshire Hathaway family of companies, we serve customers in more than 80 countries around the globe.

We are committed to delivering positive and powerful experiences, because we are successful only when our employees and customers thrive.

We are passionate, we care about people, we perform at a superior level, and we protect others and our environments.

Pay Range

$110,200.00-$151,600.00 Annual

This is the base salary pay range that an applicant can expect to make upon hire. Pay within this range will vary based upon relevant experience, skills, and education among other factors.

In addition, this position is eligible for an incentive bonus.

The purpose of this position is to manage a cross functional team to provide the best service possible to our customers by making JM the supplier of choice and execute on our strategic vision of being easy to do business with.

The Regional Services Manager will manage a team that consists of all customer support services and will include Customer Service, Account Management, Technical Services, and Tapered Design team members.

Anticipated deadline to apply : 08 / 01 / 2024. This deadline is Johns Manville’s good faith estimate of when the application will close.

Johns Manville may extend the deadline and will update this posting promptly if it is extended.

This position follows a hybrid work schedule which includes 2 days of remote work and 3 days in the office.

Your Day-to-Day :

• Managing a cross functional team that supports a region in the Roofing Systems division. This team includes; Customer Service, Account Management, Technical Services, and Tapered Design team members.
• Providing day to day direction on activities and resolving escalated critical or complex issues
• Motivating and developing high performance teams capable of providing high level of service to both internal and external customers
• Proactively collaborating with all internal departments to optimize efficiency and organizational effectiveness
• Recognizing opportunities to drive measurable business results
• Identifying and implementing process improvement
• Setting direction and allocating tasks and responsibilities appropriately to maximize team performance and individual effectiveness
• Managing key accounts by building rapport with significant customers
• Managing individual performance by providing ongoing and timely coaching and feedback, setting priorities, performance evaluations, maintaining, retaining and motivating talent
• Monitoring and analyzing daily performance metrics
• Responsible for weekly monthly reporting
• Maintaining allocated budget

What You Bring to the Team :

• Bachelor's Degree and 10 or more years of experience or equivalent, working in a customer support role preferably in a manufacturing and / or Commercial Roofing environment.
• Ability to manage, supervise or lead teams.
• Demonstrated customer orientation.
• Proven planning and organizational skills.
• Success in building collaborative relationships.
• Proven communicator both verbal and written.
• Track record of driving results.
• Ability to travel up to 10%

Please Keep in Mind

If you do not meet 100% of these requirements, we at JM still want to hear from you. So, if you are interested in the role, we encourage you to apply so we can learn how your skills and talents can contribute to our team.

Benefits

Johns Manville (JM) offers a wide range of benefits to employees. Some are subsidized by the company and others are fully employee-paid.

Health benefits include a choice of comprehensive medical plans, a dental plan, vision plan, wellness program and critical illness insurance.

JM sponsors a 401(k) plan which includes a sizeable company match. JM offers paid vacation and also provides paid sick and parental leave for eligible employees.

Additionally, Johns Manville provides basic life Insurance, short-term and long-term disability coverage, an employee assistance program, and business travel accident coverage.

Supplemental life insurance and accidental death and dismemberment insurance are available as well. The company also offers a variety of tax saving accounts;

health spending account, traditional flexible spending account, and a dependent care spending account. JM also offers a tuition reimbursement program for undergraduate and certain graduate programs.

Diversity & Inclusion

Johns Manville believes diversity and inclusion in our workplace is critical for the long-term success of our company. We are committed to retaining, developing and attracting a diverse workforce that fosters an inclusive work environment in which all employees are treated with dignity and respect.

This is the right thing to do for our employees, our company and our communities. Our D&I council is composed of employees from locations across North American & Europe who meet regularly and work to promote and foster an environment of inclusion.

Born from our D&I council is our network of employee resource groups (ERGs) that are focused on supporting diverse communities in the workplace.

Review more about our diversity & inclusion initiatives on JM’s Career page.

Incumbent must be physically able to perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

We are proud to be an Equal Opportunity / Affirmative Action employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.