Clinical Lab Quality Control Coordinator

Job Description

Job Description

Salary :

Primary Responsibilities

Develops, implements and maintains Laboratory Quality Control (Q.C.), Quality Management (Q.M.), and Performance Improvement (P.

I.) policies and procedures (P&Ps).

• Monitors and maintains ongoing regulatory compliance with CLIA, CAP, TDH and OSHA for all aspects of Laboratory department.
• Ensures Laboratory department stays current with latest regulatory agencies requirements, and revises Laboratory P&Ps as needed.
• Effectively communicates any changes to Laboratory P&Ps with Laboratory personnel, and conducts proper training and competency assessment.
• Prepares and ensures readiness to regulatory agencies inspections, and internal inspections.
• Reviews and monitors Quality Control shifts and trends and takes appropriate actions when necessary.
• Manages document control, Vendor notifications and Recalls.
• Ensures equipment and instruments are maintained and calibrated properly including annual PMs.
• Assists Laboratory Supervisor in monitoring all phases of External Proficiency Testing.
• Assists Laboratory Supervisor in handling procedural and technical Laboratory problems immediately by analyzing the root cause of the problems, and incorporating procedural changes to prevent the problems from occurring again.
• Delivers superior customer service.
• Develops a working relationship with physicians, all Clinic personnel, and managers to ensure overall Clinic standards are met and good customer relations maintained.
• Communicates discrepancies or questions to the appropriate personnel to be resolved.
• Utilizes the Laboratory Information System to enter test orders, report results, look up results, verify specimen receipt time and date, and check pending tests.
• Performs laboratory-related duties including Lab Assistant duties.
• Performs waived, moderately complex, and highly complex medical laboratory tests and examinations.
• Provides direct supervision of all high complexity testing in his / her assigned department(s).
• Maintains detailed records of tests, quality control, calibration, and maintenance performed.
• Reports results to appropriate personnel.
• Sets up equipment and instruments required for laboratory testing.
• Operates manual and automatic laboratory equipment and instruments to make qualitative and quantitative analyses of specimens.
• Calibrates and performs routine maintenance on laboratory equipment and instruments.
• Prepares chemicals, reagents, and solutions required for laboratory testing.
• Prepares slides for microscopic analysis.
• Answers incoming phone calls promptly and professionally.
• Provides training to students, new employees, and fellow employees.
• Performs various clerical duties.
• Ensures cleanliness of his / her assigned department(s).
• Keeps records of the training and competency of all Laboratory staff.
• Adheres to scheduled work hours as assigned. Accept changes to work schedule when staffing and workload requires.
• Adheres to all Clinic policies and procedures, including incident reporting, Safety, Compliance, and the Code of Conduct.

Other Duties / Responsibilities

• Participates in Annual Clinic Safety, Compliance, and Code of Conduct Training.
• Attends training for the equipment and instruments in his / her assigned department as needed.
• Troubleshoots his / her assigned department's equipment and instruments as needed and documents appropriately.
• Conducts monthly audits of lab sections to ensure continuous compliance with regulatory agency requirements (CLIA, CAP, TDH, and OSHA).
• Performs other related duties incidental to the work described herein.

BACKGROUND REQUIREMENTS :

Education : Bachelor’s Degree in Natural Sciences or equivalent required.

Experience : 3+ years full-time experience in a clinical laboratory setting required.

Certification : MLS (ASCP), SC (ASCP) or equivalent required.

Knowledge and Skills :

• Must be able to read, write, and understand the English language.
• Must be able to speak the English language in an understandable manner.
• Must be able to train in and perform new tasks competently.
• Must be able to handle multiple tasks at once.
• Must be able to read, comprehend, and adhere to procedures and policies.
• Must be able to work well with others and be cooperative.
• Must be able to adapt to change.
• Must positively receive direction from peers, supervisor, and manager.
• Must be able to maintain effective working relationships with other employees.
• Must demonstrate good judgement and decision-making abilities in all aspects of his / her performance.
• Must communicate in a professional and courteous manner with physicians, patients, nurses, visitors, and other medical personnel when obtaining information, answering questions, or providing information.
• Must possess basic knowledge of medical terminology.
• Experience involving customer service in a medical setting preferred.
• Working knowledge of Laboratory Information Systems preferred.
• Basic knowledge of laboratory safety and infection control practices preferred.
30+ days ago